Volvo of San Antonio - Service Center

Christmas panic over "Transmission Performance Low" Jim listened to my problem - out of town family, only one car, Christmas busy-ness and this transmission concern. He got me into a loner at 8:15AM, t Jim listened to my problem - out of town family, only one car, Christmas busy-ness and this transmission concern. He got me into a loner at 8:15AM, told me he would call me at the agreed phone # when he knew what was going on, and how I had the option to keep the loner overnight if necessary - they would close at 3PM on Christmas Eve... all the needed details were explained. He called with good news - computer update stuff. I was back in my car before 3PM. HOORAY! More

Richard Service Advisor Richard goes above and beyond the typical service advisor. He is thorough, prompt and very responsive. He fit us into their busy service center schedu Richard goes above and beyond the typical service advisor. He is thorough, prompt and very responsive. He fit us into their busy service center schedule on December 21st and finished the service the same day. Kudos to Richard!!! More

20,000 mile service call I went in for my basic 20,000 mile service call. While I expected it to take 60-90 minutes as usual, it actually took more than 120 minutes. I did n I went in for my basic 20,000 mile service call. While I expected it to take 60-90 minutes as usual, it actually took more than 120 minutes. I did not mind the wait as with the redesign it is a much better dealership. I appreciate the beverages and snacks! Service seemed fine, the cashier was kind and attentive, and my car was washed :) When I drove off and went to meet my friend for lunch, I noticed someone had evidently pushed the door open with their foot and left a dark mark on the bottom section of my door. That is not so cool since I have light interior. I am sure it will come off, just frustrating. Paying attention to detail is everything to a Volvo owner! There is a reason some of us are returning customers. This is my 5th! More

Battery problems Jimmy informed me of Volvos road side assistance and I was able to get my car towed into the dealership without charged. Anthony our service mange Jimmy informed me of Volvos road side assistance and I was able to get my car towed into the dealership without charged. Anthony our service manger was respectful, polite, and went above and beyond to help my me. We were able to get a new battery and communication system upgraded. Car is running much better! More

2000 Volvo S70 Repair I have an older Volvo S70 sedan and it is my 3rd Volvo. I cannot attest to newer cars but the 1998 & 2000 model years have been extremely reliable an I have an older Volvo S70 sedan and it is my 3rd Volvo. I cannot attest to newer cars but the 1998 & 2000 model years have been extremely reliable and easy cars to maintain. I had some throttle (ETM) problems and the S70 went into a "safe mode" due to faulty electronics (used code reader). After cleaning the Throttle Module with no success, I knew the part was dead. I usually take it to an independent Volvo mechanic but knew the dealer would be the only place that could download and install required software for the new part. I called the service department and asked if they would diagnosis and if new part was necessary could I bring in my own part ($270 savings buying online) and have it installed (less dealer guarantee). The service department was accommodating and 3-days later after diagnosing, the S70 was back on the road. Jim in service kept me updated at least twice a day to provide a status. I usually pay less on hourly service rates but since this was a required dealer visit not too bad for the dealer hourly service rate. A very good service experience and the car was washed too! Nice job Principle Volvo! More

Dead battery I appreciate the prompt attention and consideration on needing to get my car back in running order due to scheduled medical appointments. I also appr I appreciate the prompt attention and consideration on needing to get my car back in running order due to scheduled medical appointments. I also appreciate the loan of a vehicle until my car was ready to be picked up. More

Very Flexible They worked with me on trying to get only what was really needed to be fixed. Great service and I would definitely go there again. The only reason I They worked with me on trying to get only what was really needed to be fixed. Great service and I would definitely go there again. The only reason I didn't give a 5 star rating is because they didn't contact me because they written down my phone number wrong so I had to call them when I didn't hear from them. They did contact via email which I hadn't realized until afterwards. More

Fact and Efficient I took my vehicle, a 2014 S60, in for minor service work. The service writer, Jim, was very courteous and helpful. The shuttle driver, Steve, was frie I took my vehicle, a 2014 S60, in for minor service work. The service writer, Jim, was very courteous and helpful. The shuttle driver, Steve, was friendly and outgoing during the drive to take me to work, as well as when he picked me up that afternoon to take me back to the dealership. When we returned, Jim clearly explained all that has been done to resolve the issue, and took pains to make sure I was satisfied. More

Outstanding service appointment! I brought my car in to have my Volvo on Call system activated. They did a great job! Mr Stohner was very efficient in checking me in in a timely manne I brought my car in to have my Volvo on Call system activated. They did a great job! Mr Stohner was very efficient in checking me in in a timely manner.i have worked with him before and find him very professional and helpful. The gentleman whose name I cannot recall was VERY helpful in helping me navigate with the on call personnel. He made a somewhat intimidating experience much less so. I have worked with Mr. Baerga before and heave always found him to be professional, kind, and helpful. He is an outstanding voice for your dealership. More

Exceptional Service I want to thank the GREAT SERVICE department at Volvo for helping fix a flat tire problem that I had. They went over and beyond in helping me and assu I want to thank the GREAT SERVICE department at Volvo for helping fix a flat tire problem that I had. They went over and beyond in helping me and assuring me everything would be ok. A special thank you to Anthony Baerga (Service Manager) and Jeremy Macek for all they did for me. In the time I was waiting for my vehicle I ended up purchasing a new Volvo and I am so pleased with it. Since moving to San Antonio two years ago I have not visited another Volvo dealership and I know I never will! The service and sales department here is excellent and I am very thankful to everyone for always welcoming me with a smile:) More