Volvo of San Antonio - Service Center

Replaced 2 axels Had to replace 2 Axels in the worst time ever.... They worked with me and gave me a discount which helped me out a lot. Had to replace 2 Axels in the worst time ever.... They worked with me and gave me a discount which helped me out a lot. More

Servixe Richard my service coordinator was very helpful as always! Thank you Richard! I really appreciate all of your assistance! Richard is the man! Merry Ch Richard my service coordinator was very helpful as always! Thank you Richard! I really appreciate all of your assistance! Richard is the man! Merry Christmas and thanks again for all you do Richard! More

Slow service and bad communication. Slow service and inconsistent communication. Quality of work is poor. This type of poor service has been experienced more than once. Have complained, Slow service and inconsistent communication. Quality of work is poor. This type of poor service has been experienced more than once. Have complained, no changes. More

Ordinary service for car, extraordinary service for owner Jim treats me like a king. Very well done on intake, to setting expectations, to taking care of the customer, to exceeding expectations. Very happy o Jim treats me like a king. Very well done on intake, to setting expectations, to taking care of the customer, to exceeding expectations. Very happy overall. More

Best Volvo Dealership I Have Encountered Our family has owned only Volvos (9 vehicles) over the past 25 years. I have been associated with four dealerships during this same time period. I c Our family has owned only Volvos (9 vehicles) over the past 25 years. I have been associated with four dealerships during this same time period. I can say without hesitation that Volvo of San Antonio has the best Service Department team I have ever dealt with. From the time that I entered the service area, I was greeted by someone within 1 minute, who asked how they could help me. I described my issues, they listened, asked appropriate diagnostic questions, listened to my responses, and indicated that we need to seek further guidance. I was introduced to a service Tech who followed the same listening and response process. The Tech indicated the need to check the issue on the computer and introduced me to Richard, one of the Service staff members. Richard took my information, he car was taken to service, and we were offered a ride to the closest restaurant while the issues was diagnosed. We were returned to the dealership and told a part was required to fix the car. The part was ordered and appointment set to have the part installed. We returned to the dealership for the repair, which took about one hour, as stated at the time we made the appointment. This dealership knows and understands customer service and the specific need to manage customer expectations. Richard did a fantastic job providing us with relevant facts concerning the repair, the ordering of the part, coverage by Volvo, time for the repair, and concern for our overall satisfaction. What a great experience!!!! More

Service to replace a broken rear view mirror The service and consideration given to me during my visit clearly underlined the desire of the Service Manager and Richard Witowski. to get the job do The service and consideration given to me during my visit clearly underlined the desire of the Service Manager and Richard Witowski. to get the job done quickly and in an excellent manner...I don't think it could have been better. Steve Menzies More

Maintenance Review 12/15-Excellent I took my 2010 XC60 in for scheduled maintenance, and received very courteous help. My service contact was Mr. Richard Witowski and as usual, was very I took my 2010 XC60 in for scheduled maintenance, and received very courteous help. My service contact was Mr. Richard Witowski and as usual, was very helpful and courteous. He noted my questions and concerns so they could be checked into and resolved. The loaner I requested was ready, clean and available for my use. Due to my extensive business travel by vehicle the loaner car is one of the most important features of having my vehicle serviced at the dealership. Of course, the quality of service is the most important reason for returning to the dealership. More

XC90 popping and did not "feel" right in on Wednesday and out on Friday. Pickup on Saturday. Loaner appreciated. My vehicle did not get a carwash this time. Disappointed. Otherwise good. in on Wednesday and out on Friday. Pickup on Saturday. Loaner appreciated. My vehicle did not get a carwash this time. Disappointed. Otherwise good. thanks More

Great service Brought my car in for an oil change and tire rotation. Service was excellent. thoroughly enjoy working with Jim; he's extremely curteous and profess Brought my car in for an oil change and tire rotation. Service was excellent. thoroughly enjoy working with Jim; he's extremely curteous and professional. More

Great service I am a return customer who always get my service here at this Volvo center. I own two XC90's and I am always pleased with the service. The service I am a return customer who always get my service here at this Volvo center. I own two XC90's and I am always pleased with the service. The service is always impeccable! More