Volvo of San Antonio - Service Center

They are quite professional and courteous I did not give them 5* because of an unfortunate situation concerning their initial diagnostics of a problem they detected while doing the regular sch I did not give them 5* because of an unfortunate situation concerning their initial diagnostics of a problem they detected while doing the regular scheduled maintenance. It was well underestimated initially. I suppose because of their detailed knowledge they could have been more precise in their estimate. However, they eventually did the right thing to keep us more satisfied. More

Repair of my Volvo S60 Awesome!! Great attitude and great service. Constant communication concerning the status of my vehicle. Received my vehicle in great condition. Mad Awesome!! Great attitude and great service. Constant communication concerning the status of my vehicle. Received my vehicle in great condition. Made everything turn out to be pretty smooth. More

Service with a smile I arrived at the dealership to explain of a terrible noise I heard while backing out of my garage on an upgrade . Beginning with the service agent on I arrived at the dealership to explain of a terrible noise I heard while backing out of my garage on an upgrade . Beginning with the service agent on to the mechanic everyone jumped to the mission and found the problem. It is always a pleasure working with the San Antonio dealership. Thanks once again as always when I need you. Bill Shannon More

20K service on 2014 S60 This was the second year service included when we purchased the vehicle. The dealership has completed the remodel and the customer waiting area and s This was the second year service included when we purchased the vehicle. The dealership has completed the remodel and the customer waiting area and showroom floor are very nice. Service work was completed on time and done well. More

Electrical and other warranty repairs The service department was very helpful and prompt. My service advisor kept me informed daily of the status of the repairs. A loaner car was made av The service department was very helpful and prompt. My service advisor kept me informed daily of the status of the repairs. A loaner car was made available without a problem. Everything went smoothly. More

Same day battery failure ended up well! Had a battery failure at a local grocery store, but another patron saw my problem and jumped started me, after I had to buy a set of new jumper cables Had a battery failure at a local grocery store, but another patron saw my problem and jumped started me, after I had to buy a set of new jumper cables. I immediately sought to schedule a service visit the the next day (Saturday), but the service person said if I got there by 4:30 PM she would have someone troubleshoot the problem. I made it by 4:15 PM, and had the battery replaced, as it was under warranty. Didn't want to wait until the next day and risk having to have it jumped again. Problem solved, great service ! More

Service: criminal intent No stars on this review. My wife and kids have been driving Volvos for the past twenty plus years. The wife likes her Volvo and has been commuting to No stars on this review. My wife and kids have been driving Volvos for the past twenty plus years. The wife likes her Volvo and has been commuting to work for the past forty years in the worst traffic zones in the country.... Seattle/Chicago/Denver and San Antonio as a service trainer/manager for a couple of major companies. For the past month she has been complaining of an increasing noise coming from the back end. Checking I found the inside corners of both back tires worn to almost the cords which means the camber/toe alignments were out of wack. Called Volvo to set up an appointment for an alignment and was told by a service writer that I could bring it in and it would take about an hour. Showed up the next morning and the service writer noted the wear on the back tires and I was told I would have to buy new tires before they could preform the alignment. And that in itself is a complete crock of bull. I told them to take the front tires which had an even wear pattern and put them on the back for their alignment which they did. In their alignment they found the rear wheels toed way out and hopefully they corrected that. Unfortunately, myself, 3rd and 4th parties found the lug nuts completely trashed. Checking the torque values on those lug nuts with my old (snap-on) torque wrench that only goes to 150 ft/lbs I found the torques to exceed way over 150 ft/lbs. It took a two ft breaker bar and three ft cheater to get those lug nuts off. Aside of any safety issues involved there is a 99% chance those brake rotors are warped which ruins pads also. Cost to replace all that may constitute a felony..... More

Lack of service They give you the classic salesman drop, and lie left and right. Service department is a complete joke. Buy a anywhere but here. Consider yourself war They give you the classic salesman drop, and lie left and right. Service department is a complete joke. Buy a anywhere but here. Consider yourself warned. More

New ownership taking Volvo of SA in the wrong direction..? This dealership has seemed to have changed for the worse with new ownership. Longtime service advisors Greg and Eddie are gone, and so is Barry from This dealership has seemed to have changed for the worse with new ownership. Longtime service advisors Greg and Eddie are gone, and so is Barry from Parts. One has to wonder why? In their place are individuals that seem to be fresh out of college and don't understand or have much knowledge of the Volvo product. They dress like sales people, which is not common for the service area unless you're servicing higher end vehicles. And if you are going to staff half of your service dept. with ladies that are dressed up like models, at least make sure they know what they are talking about when I want to discuss the mechanical workings of my Volvo! Regarding price...I compared a battery replacement on my vehicle that I did about 5yrs ago with a new estimate today, same service, price increased nearly 80%! I have purchased three Volvos from this dealership, but with things going the way they are and since there is no other Volvo dealership in San Antonio, I am looking at buying a Mercedes from MB Boerne. I love my Volvos, but service is everything to me and I'm not at all concerned with the price difference. I hope the new Principal Volvo has enough sense to realize that a fresh remodel of the building and eye candy employees are not going to win the sensible minds of the average Volvo owner....maybe the younger S40 owners, but not the ones that hold on to a Volvo for 8-10+yrs...we know where the value is! More

Lack of moral fiber at Principle Volvo I have been a Volvo costumer since I was 16 years old. I recently took my 2009 Volvo S40 in for service (anti skid light was illuminated and the trunk I have been a Volvo costumer since I was 16 years old. I recently took my 2009 Volvo S40 in for service (anti skid light was illuminated and the trunk motor had broken). I was quoted an initial $130 fee for diagnostics. I have never been charged this fee before and only am now being charged this fee because the dealership is under a new ownership. Per www.volvocars.com dealers MAY "perform a preliminary diagnosis and give you a written estimate of what’s needed at no charge and without obligation." I asked the service representative about this statement on the corporate website and was very shocked and disappointed when she said they do no honor what is on the Corporate site. Clearly, the moral fiber of this dealership is lacking and they do not take the advice and suggestions from the Corporate office. The fact that Principle Volvo has a monopoly on certified Volvo service is alarming in and of itself and that as a Volvo owner you are forced to use them if you need any major service done on your car. What is also disturbing is Principle Volvo's extreme lack of regard for customer care and satisfaction. I might just be one Volvo owner, but I want to make it clear to all over Volvo owners in the San Antonio metro area that you should highly reconsider taking your Volvo to Principle Volvo and to find another mechanic to work on your car. More