Volvo of San Antonio - Service Center

Routine maintenance and faulty seat belt Brought my vehicle in for routine maintenance and a rear seat belt buckle that did not work. Staff here has always been great to me and my car. I am a Brought my vehicle in for routine maintenance and a rear seat belt buckle that did not work. Staff here has always been great to me and my car. I am always able to get a temporary vehicle and avoid missing work hours. Have yet to have any issues with the work done on my vehicle. Service is really fast. More

Will never buy another Volvo Brought my 1999 S80 in for a state inspection. 7 hours later I'm being told it needs almost 5K in repairs. I have already spent around 15K in maintena Brought my 1999 S80 in for a state inspection. 7 hours later I'm being told it needs almost 5K in repairs. I have already spent around 15K in maintenance and repairs since buying the car. I expected to get AT LEAST 200,000 miles out of the car for this much money but no such luck. Buying a Volvo is a bad deal. More

Outstanding Service Made an appointment to have routine quarterly service (oil change) the day before. Once at the dealership, the staff (Brian and a relatively new emplo Made an appointment to have routine quarterly service (oil change) the day before. Once at the dealership, the staff (Brian and a relatively new employee) promptly greeted us and took the car right in, but not before covering the floor and seat. These things are greatly appreciated. Of course, the car wash was an added plus. So, thank you! Cardenas Family More

Inspection and additional repair work I had the work completed to eliminate the noise but my husband states we just dropped a bunch of money and the car continues to make this noise. Not s I had the work completed to eliminate the noise but my husband states we just dropped a bunch of money and the car continues to make this noise. Not sure how satisfied I am with this repair job. It seems every time my car goes in for service I can't leave with less than $500 above what it came in for. Volvo should be a quality car but I'm not impressed with how many times things break, malfunction, etc. Volvo should stand behind its cars. At this rate that Volvo charges us for repairs our next car might not be another Volvo and I do like my XC60. More

Customer Service Payed attentions to customer's needs. Works with the customer to ensure vehicles get fixes right the first time without returning serval times. I wou Payed attentions to customer's needs. Works with the customer to ensure vehicles get fixes right the first time without returning serval times. I would recommend the sevices department to family and friends. More

Great Service The battery in my XC 60 unexpectedly failed on a blazing summer afternoon in South Texas. I took it straight to the service department without an ap The battery in my XC 60 unexpectedly failed on a blazing summer afternoon in South Texas. I took it straight to the service department without an appointment. They were able to replace the battery, repair a broken tail lamp and thoroughly clean my very dirty car within an hour of arrival. Wow - that's good service. A huge thank you to Volvo of San Antonio and Kaley Adams for fixing my car problem so quickly and courteously. More

Lack of interest to help clients I dealt with a service consultant by the name of Kevin Nichols and received a very poor level of service from start to finish. He does not return cal I dealt with a service consultant by the name of Kevin Nichols and received a very poor level of service from start to finish. He does not return calls, does not respond well to questions, and does not bother to look up records. Instead, he relies solely on his own perception of things and clearly has a tough time listening. He raised his tone of voice on several occasions and made it really clear that he would not be looking into anything further regarding a previous visit with Jim. The details are too lengthy to include but I will say that Kevin did not meet my standards of good or even reasonable customer service. The rudeness, his unwillingness to listen, and lack of interest that he demonstrated convinced me I needed to deal with someone else. Rocco took over shortly after. Rocco listened effectively, looked up all necessary information available systematically, and was able to resolve and explain all items taken care of during my visit without any further issues. More

Needed a new battery As always, the service was exemplary. I called on Wednesday and discussed the slow start issue with Kelly. She set me up for installation of a new b As always, the service was exemplary. I called on Wednesday and discussed the slow start issue with Kelly. She set me up for installation of a new battery for the next day. It was even covered under warranty. While I was there I asked them to take a look at my tires and if they thought I was in need, to give me a quote. I had mentioned that I had recently retired. I was told that my tires had at least 50% life left in them, especially with not having to drive into the city for work. They said I didn't need any for a long time. They could have easily told me I did. More

Excellent service Couldn't be better. Everyone was very friendly, polite and helpful. I got a free loaner car and didn't have to wait for anything. Highly recommended. Couldn't be better. Everyone was very friendly, polite and helpful. I got a free loaner car and didn't have to wait for anything. Highly recommended. More

Great Service! Great service, even on a Friday morning. Dropped my car off at 7:30 am, the loaner car was already ready. I was in and out and on time to work. Then m Great service, even on a Friday morning. Dropped my car off at 7:30 am, the loaner car was already ready. I was in and out and on time to work. Then my car was serviced and ready for pickup by lunch time. Great job Volvo :) More