Volvo of San Antonio - Service Center

jim my service writer is the best. HE ALWAYS LISTENS TO ME Jim returns my phone calls. Always is waiting for me when I arrive. This is my 3rd xc90. I will always come back because of the service. Jim returns my phone calls. Always is waiting for me when I arrive. This is my 3rd xc90. I will always come back because of the service. More

Great service Great customer service, able to explain what ws going to be done, had everything ready, made the process easy, and the loaner vehicle was also ready t Great customer service, able to explain what ws going to be done, had everything ready, made the process easy, and the loaner vehicle was also ready to go. Everyone was helpful, and curteous. More

Disappointed. I brought my car in to have certain areas painted. Richard took pictures of the two different areas. Left my car and drove home with a loaner. Two day I brought my car in to have certain areas painted. Richard took pictures of the two different areas. Left my car and drove home with a loaner. Two days later, they called and said my car was ready. I picked my car up and drove it home after paying for the work supposedly done. When I got home I noticed the main area had not been done. This meant I had to call back and ask why my car was released as being complete. I live in New Braunfels and said I was not coming to San Antonio until Thursday. They sent someone out to leave me a car and drove my car back to hopefully get it painted. It seems like no one talks to the other. More

Good service experience Service has greatly improved over the last year at Volvo of San Antonio. I was attended to in the drive immediately and my vehicle was done before the Service has greatly improved over the last year at Volvo of San Antonio. I was attended to in the drive immediately and my vehicle was done before the end of the day, as promised. More

90 thousand miles service The service department was very courteous, friendly and concerned about my vehicle and explained all problems that needed to be done. I was placed in The service department was very courteous, friendly and concerned about my vehicle and explained all problems that needed to be done. I was placed in a loaner car and was pleased. The work was done professional. I am happy with the service that was done on my vehicle. More

Very poor service The people in the service center did not car to respect me and did not give my car on the promised time and i waited for nearly 2 hours The people in the service center did not car to respect me and did not give my car on the promised time and i waited for nearly 2 hours More

pretty good. everyone very nice Everyone attends to customers well. I am very impressed with how well they have a system of how to take care of customers. One thing that bothered me Everyone attends to customers well. I am very impressed with how well they have a system of how to take care of customers. One thing that bothered me a bit is the last lady that escorted me to my car wasn't knowledgeable about the new xc-60. Also she seemed unkept, messy hair, ... she just wasnt professionally dressed. But I still gave Volvo a 5 star. More

Multiple visits to fix same issue Took care in for service to repair auto lock/unlock feature by touching handle and normal service. Had to bring car back 2 days later since replacing Took care in for service to repair auto lock/unlock feature by touching handle and normal service. Had to bring car back 2 days later since replacing all handles was all day process. Was told and documented that all handles were replaced on the second day. Only worked for 1 day. Had to schedule 3rd visit- was told & documented that all 4 handles were replaced again because prior appointment did not do so. The technicians are TERRIBLE! Glad I wasn't a paying customer! Steve is my service manager & was very nice and apologized for inconvenience. He provides great service but doesn't out weigh my time and effort. More

Oil Change and then some! I originally took my 2011 XC90 in for an oil change and ended up leaving in a 2016 XC90 Momentum. Not what I expected but couldn't be more pleased! We I originally took my 2011 XC90 in for an oil change and ended up leaving in a 2016 XC90 Momentum. Not what I expected but couldn't be more pleased! We love our new XC90! More

FANTASTIC Service Dept., but HORRIBLE car wash! Awesome customer service by Stephen Stohner! Professional, courteous, and good attention to detail. However, the car wash was HORRIBLE! They used a di Awesome customer service by Stephen Stohner! Professional, courteous, and good attention to detail. However, the car wash was HORRIBLE! They used a dirty rag and I had grease, or whatever, all over my car. The grease swirls were so bad, it was distracting to look out the side and back windows. My car is black and it was concerning. I had gotten my regular detailer to come to my house later to re-wash it! This is not my first complaint with the car wash service at Volvo. Lesson learned to not get my car washed there EVER, but very disappointing with the attention to detail in this department. My standards for Volvo are high (this is my 4th Volvo), and the smallest details are the ones that make the biggest difference. Again, the Service Dept. was wonderful! I never doubt that my car is in good hands and the integrity of this service center is unmatched. Great job! More