Volvo of San Antonio - Service Center

Amazing customer service. This is the first time I took in my Volvo for oil and filter change. As soon as I pulled in, there was a a helpful and courteous staff member to This is the first time I took in my Volvo for oil and filter change. As soon as I pulled in, there was a a helpful and courteous staff member to take my car in. While I waited, I noticed that the staff kept the customers up to date on the servicing of their vehicles. This impressed me since I had not seen this level of courtesy elsewhere. More

The most caring customer service ever! I am very pleased with VOS again! Once again Richard took the time to listen to me very intently, took notes, and kept in touch with me through every I am very pleased with VOS again! Once again Richard took the time to listen to me very intently, took notes, and kept in touch with me through every step of the way. He even called me at one point to explain exactly what was going on with my car to the mechanic, and he came in really early on a Saturday morning to pick up my car..!!! Simply put, Richard Really Rocks!! More

Excellent service beyond expectations. I began having difficulty with my car starting. I was trying to look for convenient time. As expected, I had difficulty in mid afternoon with my car f I began having difficulty with my car starting. I was trying to look for convenient time. As expected, I had difficulty in mid afternoon with my car failing to start two times and started the third time. Many warning signs listed but then disappeared. I called and spoke to Kevin in service to see about scheduling an appointment and the need of a loaner car. He suggested to come on in if car was drivable. Arrived, loaner car was provided, my car was placed for service, entire time spent maybe 15 minutes. Call next AM with car ready, checked and battery replaced. I at end of day to get to service department before closing at 6PM. Called at 5:45 PM to explain I was in traffic, Kevin stated no problems. Arrived at 5:58PM, Kevin greets me, my car was placed in pick up area, washed and cleaned. Maybe 5 minutes to check in and sign papers and then my car started up without problem and I drove on my way. I was treated with respect and concern, and most of all, accommodated my hectic schedule. Very please with the service and customer care! All work under warranty. More

What a difference from a year ago! I had Bryan as a service adviser, he was prompt, courteous, professional, he provided myself with updates as to the warranty work being performed. I n I had Bryan as a service adviser, he was prompt, courteous, professional, he provided myself with updates as to the warranty work being performed. I noticed that all staff in the Service Department were extremely professional and courteous. I will refer all Volvo owners that I know to Principle Volvo! More

Excellent service The price was too high. And I thought it would be a lot less than the price given to me. Thank you for your service The price was too high. And I thought it would be a lot less than the price given to me. Thank you for your service More

Great customer service Had a simple maintenance scheduled. Kevin was my advisor, and let me know each step of the way what they were doing on my car and when it would be rea Had a simple maintenance scheduled. Kevin was my advisor, and let me know each step of the way what they were doing on my car and when it would be ready. Upon checking out, I got the opportunity to speak with the mechanic who has worked specifically on my car. You can see that this dealership wants to please its customer base, which is one reason I continue to buy Volvos. More

My Volvo Review From the time I made the reservation for my loaner, until I drove out of the Dealer, I felt like a VIP. Everyone was very attentive and courteous. Oh From the time I made the reservation for my loaner, until I drove out of the Dealer, I felt like a VIP. Everyone was very attentive and courteous. Oh and I forgot to say, my car was very dirty when it went in and was very clean when it came out, it was like magic! Keep up the good work! More

Great service experience Jim was very personable, courteous and efficient! I very much appreciated the loaner vehicle. It was another Volvo! The service was completed faste Jim was very personable, courteous and efficient! I very much appreciated the loaner vehicle. It was another Volvo! The service was completed faster than expected. Bryan was great also on my checkout. Way to go, Team Volvo. I'll keep buying Volvo's! More

Came in expecting $640 Service left paying $2200 I understand the need for regular maintenance and we have done every factory recommended service. But quite honestly we are having a hard time keeping I understand the need for regular maintenance and we have done every factory recommended service. But quite honestly we are having a hard time keeping up with the costs. We came in expecting $640 dollars for a 13500 mile service and with all the extras we had to pay $2200.00. Yes, we had to get new tires, which were discounted, but still the regular costs seem excessive. And this happens every time. I also came in expecting to wait and the service took several days. Yes, I was given a loaner car but the overall time I spent waiting was inconvenient. Also when I did get to pick up the car the service guy forgot put the battery cover back on. Volvo did send a service guy to our house to fix the problem but still it should have been done right the first time. More

Phenomenal. Great dealership to get vehicle serviced. They are attentive, care about customer needs and get the job done in timely manner. Will be back again. Great dealership to get vehicle serviced. They are attentive, care about customer needs and get the job done in timely manner. Will be back again. More