Volvo Cars of Manhattan

The service representatives themselves were great, the problem I had is that the service department recommended almost $5,000 in repairs on my 2019 car with only 42,000 miles. The repairs included $1,200 problem I had is that the service department recommended almost $5,000 in repairs on my 2019 car with only 42,000 miles. The repairs included $1,200 for new shocks, which upon taking my car somewhere else to be replaced, they said they did NOT need replaced. There was a $370 charge to upgrade the cars software, which is odd because if Volvo upgraded their software, shouldn't they also upgrade the software in their cars as well? (Does Apple charge you for their software updates??) The other charges were grossly marked-up ($900 to replace a $300 battery, which now I question whether I need a new battery at all). It was very disappointing to feel that my annual maintenance appointment turned into an opportunity for Volvo to create reasons to make money off of me. More

I appreciate the top-tier service experience at Volvo Manhattan. I especially enjoy working with the team lead in my service department. Manhattan. I especially enjoy working with the team lead in my service department. More

Jahbari Williamson of Volvo Cars of Manhattan service department was extraordinarily courteous, patient and professional in providing us what we needed. We were very pleased with his service as well as department was extraordinarily courteous, patient and professional in providing us what we needed. We were very pleased with his service as well as that of the technicians who worked on our vehicle. More

The service dept has greatly improved this past year. In the past they were a little uncoordinated. In the past they were a little uncoordinated. More

I have never had a better experience with Sales or Service than Volvo Manhattan. Straightforward and topnotch everything. Wayne and Ivo in Sales are very kind and Glenn in Service is a wonderful guy. Service than Volvo Manhattan. Straightforward and topnotch everything. Wayne and Ivo in Sales are very kind and Glenn in Service is a wonderful guy. No surprises, just great cars, a beautiful showroom and a pleasant, honest experience. More

Excellent on all counts, this team goes all out for car owners ,all details are covered owners ,all details are covered More

Jahbari and the team at Manhattan Volvo were outstanding. We went in for regular maintenance but encountered two issues with our brakes. They were EXTREMELY proactive in communicating the issues, establish We went in for regular maintenance but encountered two issues with our brakes. They were EXTREMELY proactive in communicating the issues, establishing a plan / contingencies, ordering parts and ultimately resolving the issue in very short order. Highly recommend More

I dropped off my car for simple state inspection and the whole team was on time, responsive, communicative during the morning, and treated me like royalty. I love coming here with my volvo. whole team was on time, responsive, communicative during the morning, and treated me like royalty. I love coming here with my volvo. More

From my Salesperson Andy to my maintenance technician Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. More

I went in to service my car with Jahbari Williamson during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system sc during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system scanned the whole car for any fast call outs. And once I got to the counter, Jahbari was able to give me a quick rundown of my tires etc. from that scan. Then once the service team got to it, I was sent a thorough live video with the mechanic pointing out what he suggested (literally under the car in full vison). I loved this! The video was clear, and I understood everything he was saying. After that I received a detailed suggested itemized list with prices, and a call from Jahbari to review that list. A few items were pricy, but Jahbari was able to help me figure things out. The communication was consistent and I was able to choose what I wanted done, and what was most important for me to get done at the moment. I never felt pressured. Once I agreed to what I wanted done, I paid online and my can was ready the next day. When I picked it up it was so clean inside and out... which I appreciate. I will definitely come back, because the transaction was effortless. And I got a clean car! (even though it was raining :-/) Everyone there was just so knowledgeable and a pleasure to work with. They really know what they're doing! A lot of good vibes there! THANKS! More