Vyletel VW - Service Center

Brought my sons 2006 Touareg in for service left front headlight out passenger side wiper not working and a tire rotation was told light and wiper could not be repaired because the don’t have parts for th headlight out passenger side wiper not working and a tire rotation was told light and wiper could not be repaired because the don’t have parts for that year vehicle so all they did was rotate tires and charged $180 rotation was $20 the cashier told me they don’t have parts for vehicles older then 10 years and told me to talk to service representative he said how do we know what’s wrong with vehicle with out inspection if you don’t have parts don’t accept the job cost me $160 for nothing total ripoff More

Horrible mis diagnosis of my Sons GTI. After multiple visits they relied on an off sight opinion by someone who had not test drove the vehicle and or laid hands and eyes on it! Replaced un After multiple visits they relied on an off sight opinion by someone who had not test drove the vehicle and or laid hands and eyes on it! Replaced unnecessary parts and sent my son home! With an ok to drive the VW. As a result internal unfixable damage occurred to the engine, rendering the vehicle useless!!! Don’t ever go here folks. Fair warning stay away!!! More

Excellent maintenance service Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and alw Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and always keeps me up to date on repairs. More

Liars that rip you off Being a loyal customer of over 10 years. This is the last time I take my vehicle to them. Multiple times they have charged me for expensive parts tha Being a loyal customer of over 10 years. This is the last time I take my vehicle to them. Multiple times they have charged me for expensive parts that really weren't needed. After spending $600 on repairs. During my drive home while getting gas - my window did not work. It worked that morning when I brought it into them. The following morning I brought my vehicle back and asked "what did you do to my car window? It doesn't work?" After the service rep called the techie - he replied "yeah- I noticed it didn't work yesterday". I was livid and replied "you had the car and you couldn't tell me it was broken?" No answer to my question. Just a shoulder shrug and "I don't know." Needless to say I had to pay another $350 because I took the car off the lot the following day. Save your money and go to another dealership. Plus they beg and hound you for stellar survey rating after every service. More

Do not Service your car here! Save your money and take your car elsewhere for service. I took my 2000 Beetle in for an overheating issue and they just wanted to throw parts at it. Save your money and take your car elsewhere for service. I took my 2000 Beetle in for an overheating issue and they just wanted to throw parts at it. They told me it was $80 to diagnose (fair price) Then came back and said the waterpump is bad. I said how it is a new pump less than 4k miles ago they said well its aftermarket and not OEM for $680 we will change and we recommend the timing belt for another $800! Again I said thats new as well as the pump, thermostat and Engine coolant sensor. They said aftermarket. I told them if pump was bad then replace it but nothing else without my ok. They called me the next day and said well it wasnt the pump it still overheats we need to change the thermostat for another $200 I said no its only a week old and they said oh thats right let us look again and call back. An hour later they called and said we think the head is plugged up for a $1000 dollars we can pull it and inspect! At this ponit I told them stop working I will be there to pick up the car. They told me I still owe $680 for the pump (which didnt need to be replaced) I screamed. I was able to get my car back still overheating for only $400. These guys dont diagnose they just replacewith the best guess Please if you want to throw away your money just give it to the garbage man. It will go to better use and you will feel better about yourself. Just dont give it to these guys! More

Great service at VW as always. Used VW service for all my service needs for my previous VW and that won't change with my new VW. Dave Denys and the whole crew in service are great. Used VW service for all my service needs for my previous VW and that won't change with my new VW. Dave Denys and the whole crew in service are great. It's nice that they remember me and help me on the spot. I've very busy and they always manage to make it convenient for me. Keep up the great work!! More

Their mechanics are so bad that I spent 2000 dollars one visit and I had to take it back for the same problem 2 months after. VW Fuel manifold problem was detected and fixed and now it is messed up again. I visit and I had to take it back for the same problem 2 months after. VW Fuel manifold problem was detected and fixed and now it is messed up again. I was a loyal costumer, but Im not going there anymore! More

Took my Equinox in for service. Basic stuff. Oil change, burnt out break light, dome cover for interior light, ect. I was greeted right away by friendly staff and was escorted into the waiting area. In this burnt out break light, dome cover for interior light, ect. I was greeted right away by friendly staff and was escorted into the waiting area. In this waiting area, (Which looked brand new) there was coffee, donuts, pop, water, ect. I was very impressed. I was on my way in less than an hour and I was very happy with the total $$. I would recommend this dealership to anyone who is looking to get their car serviced. More

This place is a JOKE. Five hours to tell me why the engine light was on, then they charged me like $800 to fix it so I paid. Two weeks later I got my car back drove it 1 day about 10 miles and the ligh engine light was on, then they charged me like $800 to fix it so I paid. Two weeks later I got my car back drove it 1 day about 10 miles and the light came back, I called to get my car back in I was told they were to busy for the next 3 weeks to get my car in. I had a friend look at my and got it fixed for FREE because they left something unpluged. Beware NEVER take you VW hear. More

Took our 2004 Beetle in for preventative maintenance after price shopping. Vyletel was hundreds of dollars less than any other dealer or independent shop. Everyone I spoke with was friendly, helpful, a after price shopping. Vyletel was hundreds of dollars less than any other dealer or independent shop. Everyone I spoke with was friendly, helpful, and knowledgeable. The car was finished when they said it would be, and the work was performed exactly as it should have been. The dealership is ~15 miles out of my commute but I will return. Count my wife and me as completely satisfied (new) customers. More