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Waldorf Ford
Waldorf, MD
212 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 212 reviews
October 07, 2025
Craig Burgess and his team from Waldorf Ford always do excellent work and provide outstanding customer service. I have trusted them with my Ford Edge since 2013 and am extremely pleased with every visit. excellent work and provide outstanding customer service. I have trusted them with my Ford Edge since 2013 and am extremely pleased with every visit. More
by JMT
Employees Worked With
Craig Burgess
October 05, 2025
Great customer service with amazing hands on with the customer relations regarding their vehicle being serviced. customer relations regarding their vehicle being serviced. More
by newater34
Employees Worked With
October 02, 2025
Buyers beware! I purchased a used vehicle years ago from Waldorf ford and had such a great experience I thought why not go there again for my next one. Huge mistake I purchased a used vehicle years ago from Waldorf ford and had such a great experience I thought why not go there again for my next one. Huge mistake. Not the same management. This younger team lacks integrity. Felt dishonest and lied to. They will tell you anything to get the sake and when you try to follow up on what they promised afterwards, they turn their backs and you are left out in the cold. Calling, texting no real answers kept getting the run around. The Engine light came on a few weeks after purchasing and was told they don’t work on our car and the warranty they sold us out of 27 local shops only one took it like it was the plague, and it doesn’t cover nothing. We feel like we were robbed and deceived. I have sent several friends and family members elsewhere cause I didn’t want them to experience what we are currently going thru. Save your self time, money and peace of mind and go somewhere else. More
by chariot_sulfide.3z
Employees Worked With
Elijah S.
August 21, 2025
I had an excellent experience at Waldorf Ford. Ashley was very attentive to my needs and updated me about my vehicle in a timely manner. I would highly recommend Waldorf ford to friends and family Ashley was very attentive to my needs and updated me about my vehicle in a timely manner. I would highly recommend Waldorf ford to friends and family! More
by Ozzy
Employees Worked With
Ashley Hammer
July 27, 2025
Professional service, on time delivery, willing to answer questions and give insight on what's been done and what needs to be done. questions and give insight on what's been done and what needs to be done. More
by timeawayllc
July 23, 2025
I wasn’t satisfied with what they told me about the grill the chrome part of the grill in the center. They told me that a piece of it was broken off and the other side is loose and they said #Warranty doesn’ the chrome part of the grill in the center. They told me that a piece of it was broken off and the other side is loose and they said #Warranty doesn’t cover it. I don’t understand that. More
by Ljcbizz
Employees Worked With
July 17, 2025
The staff was helpful and very responsive to questions. We were not financing so that moved things along. No high pressure for any additional purchases. We were not financing so that moved things along. No high pressure for any additional purchases. More
by radiojack
Employees Worked With
Carlos Aguado
