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Walker Chevrolet - Service Center

Franklin, TN

4.0
82 Reviews

82 Reviews of Walker Chevrolet - Service Center

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July 25, 2024

Always responsive, dependable and courteous. Never in the dark about the service I will experience. More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Jul 25, 2024 -

Walker Chevrolet responded

Thank you for choosing Walker Chevrolet for your automotive needs, Robin! We appreciate your kind words and are thrilled to hear about your positive experience with us. Your satisfaction is our priority, and we look forward to providing you with exceptional service in the future. See you next time! Sincerely, The Walker Chevrolet Team

July 03, 2024

Everyone has been very helpful and friendly. Last time I was there, I was in a time crunch, and they took measures to help expedite my service appointment and did it quicker than I anticipated. More

by bradleyjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Jul 05, 2024 -

Walker Chevrolet responded

Thank you for choosing Walker Chevrolet. We are thrilled to hear about your positive experience with us. We strive to provide efficient and friendly service to all our customers. Please come visit us again soon, and feel free to share your experience with others. Sincerely, The Walker Chevrolet Team

July 02, 2024

Service is awful. Hard to get an appointment (they need Saturday hours) and the staff is not very understanding. The head of customer service is NOT FRIENDLY. He wi More

by Jay R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker Chev Reputation
Jul 03, 2024 -

Walker Chevrolet responded

Thank you for sharing your experience, Jay. We understand your frustration and appreciate your feedback. We would like to address your concerns in greater detail so we can improve out customer service. Please feel free to reach out to us directly at Walker Chevrolet so we may further assist you. Your feedback is valuable to us. Sincerely, The Walker Chevrolet Team

June 24, 2024

They stick to the schedule/appointment and get you quickly - but thoroughly as well. The entire Walker service and parts teams are very professional and very personable at the same time. More

by Mike W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mgt team and the Service technicians are excellent. As well, the parts team is outstanding! They call promptly when your parts order is ready and when you come to pick up your order, they remember and are friendly. A1 Quality!, Walker Chevrolet, Walker Chev Reputation
Jun 25, 2024 -

Walker Chevrolet responded

Thank you for the kind words, Mike! We appreciate you recognizing our commitment to efficiency and thorough service at Walker Chevrolet. Our team strives to provide a professional and personable experience for all our customers. We look forward to seeing you again in the future! Sincerely, The Walker Chevrolet Team

June 23, 2024

Took it 2 times to get checked and they said nothing is wrong but yet still has the same problems More

by Juan
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2024 -

Walker Chevrolet responded

Hi Juan, we understand your concerns and appreciate your feedback regarding your service experience. Please reach out to us directly so we can address your concerns and work towards a happy outcome. Thank you for sharing your thoughts with us. Sincerely, The Walker Chevrolet Team

June 20, 2024

Wd have been dealing with Walker Chevrolet for years and they are wonderful. Their service department is very thorough and all their employees are most friendly. Would recommend them to anyone. Thank you fo More

by momdadmygatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Jun 21, 2024 -

Walker Chevrolet responded

Thank you, Cliff, for your amazing review of Walker Chevrolet! We are thrilled to hear that you have had wonderful experiences with us over the years. Our service department takes pride in being thorough, and our friendly team is always ready to assist you. We appreciate your recommendation and look forward to continuing to provide you with great service in the future. Sincerely, The Walker Chevrolet Team

June 10, 2024

Not friendly or helpful when asking questions about engine light. The gentleman did not have time to diagnose the issue during oil change. Very inconvenient to have to come back More

by Tommy.graham1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Jun 12, 2024 -

Walker Chevrolet responded

Thank you, Tommy, for sharing your experience with us. We understand your frustration regarding the inconvenience you faced when inquiring about the engine light during your oil change. We appreciate your feedback and assure you that Walker Chevrolet strives to deliver excellent customer service. Please reach out to us directly so we can address your concerns and ensure this issue is resolved. Sincerely, The Walker Chevrolet Team

June 06, 2024

This team at Walker Chevrolet are amazing. They always are willing to find the best deals on tires and price match. Jeremiah Hunter did an amazing job on my tires. More

by dantech34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Hunter
Jun 07, 2024 -

Walker Chevrolet responded

Thank you for the kind words about your experience with us at Walker Chevrolet! We're thrilled to hear that you had a great tire-buying experience, and we'll be sure to pass along your compliments to Jeremiah. We look forward to helping you again in the future! Sincerely, The Walker Chevrolet Team

April 08, 2024

my tires were balanced when i came in for an oil change and rotation. now the vehicle shakes and i’m being told i need to pay for a new balance. This is 4th or 5th time i’ve now been told i need to balance More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Apr 10, 2024 -

Walker Chevrolet responded

Jon, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, The Walker Chevrolet Team

March 19, 2024

The employees are always courteous & friendly! So far, I’ve always had a great experience with Walker Chevrolet, with maintenance on my Chevy. They get me in and out as quickly as possible! More

by Patti Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Mar 21, 2024 -

Walker Chevrolet responded

Patti, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Walker Chevrolet for your vehicle needs. Sincerely, The Walker Chevrolet Team

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