Walker Chevrolet - Service Center

They always do a great job when we take our car in to them. And we would not take it anywhere else. We are very happy with them they are awesome. them. And we would not take it anywhere else. We are very happy with them they are awesome. More

Unprofessional service dept. Had to take our vehicle in twice. Called twice to get service, got there and was told our appt. was 2 hrs earlier. No loaner vehicle, taking our vehicle to Parks in Columbia fo twice. Called twice to get service, got there and was told our appt. was 2 hrs earlier. No loaner vehicle, taking our vehicle to Parks in Columbia for service. More

I recently had a water leak in my Chevy Cruze and took it up to Walker Chevrolet dealership in Franklin to be dealt with as the whole car smelled of mildew. The dealerships employee Stephen was the one who a up to Walker Chevrolet dealership in Franklin to be dealt with as the whole car smelled of mildew. The dealerships employee Stephen was the one who attended to my needs during the time that my car was in their service shop. Very poor customer service, this was one of my first times dealing with a situation like this by myself as I just recently moved to Tennessee. I explained to them the overbearing smell that was in the vehicle (obviously from the leak) and was told after I paid 300$ for the part that needed to be replaced (total came out to 501$ that I had to pay and the same issue I had coming in complaining about was still disgusting) that in order for anything to be done about the smell of the mildew it would cost an extra 80$ for the kind of treatment that they do..I proceeded to ask "So basically what i'm hearing is that for 80$ more I could get the same treatment as a car bomb from Walmart for 7$?" all I got back from that was a "that's correct". Upon picking up my vehicle that was in the shop over the weekend when I got there said employee was not there to assist when I came to pick up my vehicle after he said himself that he would be there until 6. Fast forward to leaving the dealership..As soon as I pulled out of the service station and onto the main road my check engine light directly came on, I had to turn around go back to the service station where the manager and an employee named Thomas who were both very friendly and helpful, assisted me politely with figuring why the check engine came on right after leaving the dealership. The engine air filter had also been changed while they had it in their shop and the entire piece itself was not even in my vehicle correctly, it was basically just laying there and the two gentlemen that helped when I came back put the piece back in for me and had to wait even after the service department had closed to assist me with this issue they did not cause. I extremely appreciated the two men that helped me when I had to return but overall the experience from customer service to explaining things to me along the way or even just trying to actually help me were very poor. Would recommend taking any service needs elsewhere. More

Is it too much to ask for a phone call when it's promised? Our brand new car won't work. Undrivable. We've brought it in 4 times, and still don't have an answer. The wort part is, if they say they will call Our brand new car won't work. Undrivable. We've brought it in 4 times, and still don't have an answer. The wort part is, if they say they will call you, they won't. I really don't trust the service department to fix my car, since they don't even know how to work a telephone. They act like I'm irritating them when I call in. Like being without your brand new car, is no big deal. More

Always helpful I drive a 1997 Cavalier that we purchased nee from Walker. I have always used walker for service and still do. 280,000 miles and still going. Thank yo I drive a 1997 Cavalier that we purchased nee from Walker. I have always used walker for service and still do. 280,000 miles and still going. Thank you service department and thank you Chris! More

Dishonest, Made the Problem Worse! First off- they were super great to me in the service department UNTIL I left a good review on their website. Then it all started to go downhill. W First off- they were super great to me in the service department UNTIL I left a good review on their website. Then it all started to go downhill. We started having problems when our 2002 Chevrolet Malibu started overheating. We put more coolant into the surge tank, it filled up fine, but the next day it overheated and the surge tank was empty. Suspecting a leak, I took it to the Walker Chevrolet Service Center because they were so helpful when I was trying to get my vehicle to pass emissions just a month prior. They fit me into their busy schedule, which was really great of them to do, and did a pressure test. Almost an hour later, they came back to tell me they found no leaks; however, the whole cooling system was "gunky" (they described it like the film in a fish tank that hasn't been cleaned) and they believed it had never been taken care of in the life of the vehicle. They offered to flush it- twice to be certain- to get the gunk out, then the would refill it and pressure test again to make sure they didn't miss anything. The quote they gave me was a few dollars less than what the total came to, so I was unimpressed with that part. I was also unimpressed with $300 to flush my system, that seemed excessive. But I paid and they gave me back my car and said I was all good, no leaks were found. FOUR days later, the car started SMOKING while my husband was driving home from work and suddenly went from fine to overheating. We took it back to Walker Chevrolet the next day to try to figure out what was going on. I had an appointment, and even arrived for that appointment a little early, but it still took over three hours to figure out what was wrong. They updated me once during that time- the first time, they said it was going to take several hours and offered to shuttle me home...until they noticed (apparently for the first time since coming in??) that I had a toddler and they said they couldn't move my car seat over to get me home and we'd both just have to wait. The only other time they talked to me was to tell me what the problem was. THREE gaskets were suddenly leaking and the car needed $1200+ in work to take care of. I asked how that could happen since we just took our car in less than a week ago and there were no leaks. TJ talked around the problem- saying the "gunk" from before was "masking" the problem (though they cleaned out the "gunk" and tested again, according to them, so shouldn't they have found it?) then saying that the problem was driving it around when it was in bad condition (they had told me less than a week prior that the cooling system was fine, so I had no reason NOT to drive it, I trusted their assessment). When I expressed that they might be responsible- at least for not actually solving the problem the first time and telling me it was fine to drive which made the problem worse- he just kept talking around these points. Then he suggested that if I didn't have $1200 to fix it, that it might be good for a trade in. I said I had to talk to my husband, and they offered to get my car seat to their shuttle car and get me home. I'd already had to WALK with my toddler to a Walgreens to get lunchables to eat in their waiting area AND they had woken my toddler from taking her afternoon nap on a chair in the waiting area. I only did these things because they said they COULDN'T take me home before. So they shuttle me home and my husband and I decided to trade in the car...but somewhere else. We didn't trust Walker Chevrolet with our car any longer. When I went back to pick up the car, they brought it around for me and said they'd had to jump start it. They tried to tell me the battery needed additional testing and there might be more wrong with it and they needed to keep it longer, but I told them to give me the keys to my car and let me leave. They kind of laughed at me and shrugged their shoulders like "good luck." They went from helpful to condescending practically overnight. Until we could trade in the car at a different dealership, we had to jump start the car every time we started it because the car would overheat if we drove it long enough to get the battery charged back up. The battery should not have been bad, it was only a year old!! They killed my battery in the one night they had it and tried to use that as an excuse to keep my car there. I suspect they wanted to do that so they could give me pennies for my car in trade in value and get me to buy a car at their location. I got a Toyota and am more than happy with my decision. My husband and I have sworn off Chevrolet for all future car purchases, just in case we'd ever need to bring it to Walker Chevrolet for any reason. (They also never gave me the opportunity to review this visit on their website. Once they get a good review, the service goes downhill fast. I wouldn't trust any review on their site, at least not the good ones!) More

Took my vehicle in for a service light that had come on. Within minutes they had the diagnosis and light off. They explained no service needed. Could of made something up, but DID NOT!! I so appreciate that Within minutes they had the diagnosis and light off. They explained no service needed. Could of made something up, but DID NOT!! I so appreciate that level of Customer Service. More

Decent prices for a dealer, but a bit slow I've come to Walker Chevrolet for quite some time to have work done on my vans. The staff are great, the work is great; no complaints there, for sure. I've come to Walker Chevrolet for quite some time to have work done on my vans. The staff are great, the work is great; no complaints there, for sure. Commission models are sorely outdated and pointless, but this is a dealer, and dealer owners are typically way behind the times on modern business. Walker is absolutely no exception. Very outdated business model. The work was slow. Even a scheduled rudimentary oil change and inspection took over two hours my last visit. Price reflects that, however, since they use the Dexos oil made for my van and charge less than the 10-minute oil change places. So, I just grab my laptop and work from their cubicle farm on free WiFi and I just pass the time. So, if you don't mind an old-school dealer service model, and latency in the work performed, it's worth coming here to actually save a little cash (for some things, anyway---parts are still outrageous as with most other dealers) More

Great dealership There have been many improvements at Walker over the years. The service manager, David Beasley, and the entire staff are honest, kind and knowledgeabl There have been many improvements at Walker over the years. The service manager, David Beasley, and the entire staff are honest, kind and knowledgeable people. I won't use another dealership. The technicians, shuttle drivers, clerks and sales personnel all treat me with respect and kindness. I have dealt with Walker Chevrolet for 25+ years. The improvements over that time deserve praise. More

Treated like royalty I haven't had a new vehicle for 12 years. For maintenance of my vehicle I have used neighborhood mechanics since hourly rates had increased so very mu I haven't had a new vehicle for 12 years. For maintenance of my vehicle I have used neighborhood mechanics since hourly rates had increased so very much. But I have discovered that the newer vehicles are no longer simple to work on. My first visit to Walker was a very satisfying one. I found everyone there very friendly. Since my car was under warranty my expense was affordable and I was happy for that but I also feel they are able to keep my vehicle running and safe for my family. More