Walser Buick GMC Bloomington - Service Center

I have all of my service for my truck done here. They are fast, professional and courteous. They are fast, professional and courteous. More

Service was friendly and accommodating. The sales experience was great and test drives were informative. The sales experience was great and test drives were informative. More

The actual work done by the technicians was great, however the communication from the service staff has been sub par. My truck was in twice over a month period, for a service ultimately covered under however the communication from the service staff has been sub par. My truck was in twice over a month period, for a service ultimately covered under warranty. I was hardly updated on the status of my vehicle while it was in the shop, and often had to call and leave messages that were rarely returned. I was promised my rental car and initial diagnostic fees would be covered due to it being a warranty issue, but still got a bill from the rental car company, and have been waiting 3 weeks for a refund after, yet again, more calls unanswered. I attempted to contact the service department manager, and have been waiting a week for a reply. More

The staff were all very friendly. From the time they checked in my vehicle to the time they checked me out. They kept me informed of what was going on and if there were any delays. Th From the time they checked in my vehicle to the time they checked me out. They kept me informed of what was going on and if there were any delays. They even found a recall that I missed. More

They do a very good job maintaining their cars. The people who work there are very friendly and knowledgeable. The people who work there are very friendly and knowledgeable. More

Purchasing process was fine but the service department has been a challenge. A simple billing mistake on the part of the dealer required the General Manager of the dealership to get involved. Fortunatel has been a challenge. A simple billing mistake on the part of the dealer required the General Manager of the dealership to get involved. Fortunately, he said it would be taken care of but I dont know why this coukdnt have been handled by the Service Manager. More

The service advisor was gracious and quite helpful; service was prompt and complete and the coffee was a nice touch service was prompt and complete and the coffee was a nice touch More

I recently had service on my car and the service team did an outstanding job. Also, sold my other car outright and the General Manager was very friendly. Gentleman also dropped me off at home nearby. Will co an outstanding job. Also, sold my other car outright and the General Manager was very friendly. Gentleman also dropped me off at home nearby. Will continue my business with this team. More

Responsive and provided a loaner when it was taking longer than projected. The waiting room is also great with complementary coffee. longer than projected. The waiting room is also great with complementary coffee. More

The service was fast and the people were helpful. The floor was slippery however when I arrived so might be something to look at The floor was slippery however when I arrived so might be something to look at More