Walser Buick GMC Bloomington - Service Center

Didn’t pressure anything, we asked and decided on everything. It was an easy process. everything. It was an easy process. More

Wow Walser GMC has the worst service department. I brought my Yukon in to fix a parasitic battery draw. After week and a $2000 bill, they had no bodies what was happening. After I got my Yukon ba I brought my Yukon in to fix a parasitic battery draw. After week and a $2000 bill, they had no bodies what was happening. After I got my Yukon back - the tail lights didn’t work, the liftgate didn’t work, and the backseats didn’t work - I have never had issues with any of those items before. . Turns out they put the fuse in wrong for the taillight - and then tried to hand me a bill after they fixed it. My local garage said the backseats were missing their fuse. And regarding the liftgate - they said it was not their fault because the control module needed to be replaced (which they said would $850 for the part). So I took that to my local garage - and it was in fact NOT the control module - it was the actuator. So either Walser is inept or not honest. I wish they would have just owned up if they couldn’t fix it - versus giving my Yukon back saying “we don’t know what we did” and with more things broken than when I dropped it off. More

The mechanical work took 4 plus weeks to get completed. I had just filled the def tank and that was replaced and not filled. Tried to trade my truck for a new one and first salesman wouldn't get me numbers I had just filled the def tank and that was replaced and not filled. Tried to trade my truck for a new one and first salesman wouldn't get me numbers, 2nd salesman didn't really try to get my business. And it didn't even get a wash for being there for 7 weeks More

Enjoyed working with Brian, thrilled to see my warranty covered a big item (transmission). Needed a car and was provided one covered a big item (transmission). Needed a car and was provided one More

Terrible communication, ridiculously high prices, poor scheduling, and lots of excuses. They all act nice to your face, but I don't think any of them actually care and I don't trust any of them scheduling, and lots of excuses. They all act nice to your face, but I don't think any of them actually care and I don't trust any of them More

Friendly people, nice lounge, coffee and popcorn are good. Check out was comprehensive which I appreciated good. Check out was comprehensive which I appreciated More

My problem was resolved, which I appreciate. However, on my initial service visit I waited for 2.5hrs in the lobby only to find out the parts needed for my vehicle had to be ordered and I would However, on my initial service visit I waited for 2.5hrs in the lobby only to find out the parts needed for my vehicle had to be ordered and I would need to re-schedule. I would've appreciated if someone had taken the time to notify me earlier instead of allowing me to wait. My second visit was much better, including the communication from the service advisor and technician. More

I appreciate the updates. And letting me know what is needed immediately. I love bringing my vehicle to this dealership. I have yet to have a bad experience. And letting me know what is needed immediately. I love bringing my vehicle to this dealership. I have yet to have a bad experience. More

I always get great service with a polite and friendly service writer. Thank you so much. service writer. Thank you so much. More

Had appointment, yet never looked at my vehicle until the next day. Charged me $300 to tell me GMC no longer made a part to repair my 2015 Canyon with 24,000 mikes on it. Tried to repair a broken latch on th next day. Charged me $300 to tell me GMC no longer made a part to repair my 2015 Canyon with 24,000 mikes on it. Tried to repair a broken latch on the tonneau cover earlier and they also couldn’t find the discontinued part. Seems there were always 4-5 people at the service desk yet phone calls went to voice mail, then answered 3-4 hours later. Will not return or buy another product from Walser. More