Walser Burnsville Mazda - Service Center

Fantastic Sevice Department I’ve kept this auto for 10 years due to the fantastic service at Walser Mazda. I’ve waited for the past 5 yeats hoping Mazda will update jump back in I’ve kept this auto for 10 years due to the fantastic service at Walser Mazda. I’ve waited for the past 5 yeats hoping Mazda will update jump back into the large SUV catagory. Due to their decision not to, I’m being forced to look to Toyota, it’s a sad choice to have to make. Step up Mazda, for all small business owners and recreate an auto that is at 6000 lbs! Customer # WA41060 More

AWESOME service 100% AWESOME AS ALWAYS. Love my dealership. Omg, I forgot the guy's name that helped me. 😖 he was super though and has helped me before. The serv 100% AWESOME AS ALWAYS. Love my dealership. Omg, I forgot the guy's name that helped me. 😖 he was super though and has helped me before. The service guys are wonderful. And besides loving Mazdas, they're the ones that keep me coming back. More

Oil change I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took 30 min to get it done for me and I was on my way. More

First time visit This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super ea This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super easy, brought my car in and was helped right away. I left my car overnight and they finished it way earlier than expected. When I came in to pick up my car, they were a little busy. However, the employee handled everyone quickly and efficiently and was extremely courteous. More

Painless, thorough, friendly service One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. More

Unscheduled Service Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed cor Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed correctly. More

Super fast and friendly service! Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the futu Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the future. Very clean environment. More

Good service advisor bad shop and manager Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them having it for two full days. The first day I was told they’d need it for another day I was okay with that. The second day I never received any updates on my car and was never called once. I ended up calling and picking my car up the next morning. I finally got my car in to get the repairs I dropped it off and left it there over night to give them plenty of time to get it done. I went to get my car the next day as I was told it had been finished to find the my glove box broken when I opened it to put paperwork in there. It was hanging down on the left side. I immediately went back in and told the advisor. The dealership denied damaging my car but they never documented it being damaged on arrival because it was not. The service manager there was very rude and disrespectful he even walked away from me in the middle of our conversation because he was upset I wanted them to make it right while leaving my car in worse shape than what I originally complained about. He then proceeded to tell me “if you want you can go back and tell my tech he’s a liar” when I insisted the car did not come in like that. After getting no where and arguing for a long time he tells me to bring it back where I bought even though I bought the car from them. I will not be bringing my car back here. I live 5 minutes from them and I would rather drive 30 minutes to the next one then to deal with their service manager again. More

Excellent Dealer service personal very knowledgeable. I always request manufacturer recommend service, and they are able to get the information quickly. Prici Dealer service personal very knowledgeable. I always request manufacturer recommend service, and they are able to get the information quickly. Pricing is also very reasonable. More

Amazing service!!! Walser Mazda service is the best, hands down! They work their schedule around you and are very attentive to your every need!!! I highly recommend t Walser Mazda service is the best, hands down! They work their schedule around you and are very attentive to your every need!!! I highly recommend them!! More