Walser Nissan Burnsville - Service Center

If I could give them a zero star review I would. Dan rescheduled the manager is an xxxxxxx and piece of xxxx manager. I could of died when my wheel fell off and they were the only ones to touch my t Dan rescheduled the manager is an xxxxxxx and piece of xxxx manager. I could of died when my wheel fell off and they were the only ones to touch my tires take them on and off 30 days ago. They overtightened my lugs nut and 30 days later all the bolts sheared off and tire fell off and damaged my fender. Cost me way over 2 grand to fix from walser nissans incompetence and they don't wanna take any responsibility for their actions. Don't buy a car from them don't use them to service ur vehicle I could have died from them idiots Over there. Their master mechanics definitely are not master mechanics. Please avoid walser nissan like the plague if u want to live. More

called in with a question about my car and a worry that it may be leaking oil, and felt that the mechanic i was speaking to went right into telling me i should contact another dealers service department ra it may be leaking oil, and felt that the mechanic i was speaking to went right into telling me i should contact another dealers service department rather than listen to my question and give me his opinion being that he is a mechanic. the call left me feeling very frustrated and i felt like i got no where. More

If I could give zero stars I would. I took a 2015 Murano to Walser for a problem with the transmission. I was told the vehicle needs a new transmission and it would be $6500. I dec I took a 2015 Murano to Walser for a problem with the transmission. I was told the vehicle needs a new transmission and it would be $6500. I declined, and on the way home a different service advisor called and said the vehicle had an extended warranty and the new transmission would be covered. I guess it was too much to ask of the first advisor to look into that. Less than a week after the transmission was replaced I noticed a puddle on the garage floor. I called, brought the vehicle back and was told they couldn't find any leaks. When I picked the vehicle up the service advisor said it was probably just runoff from the air conditioner. When I said it was oil the response was it could have been residual oil. I explained that based on the size of the puddle that was not the case. Shortly after getting it back there was a puddle on the garage floor again. After arguing, they agreed to replace the seals on the transfer case. There is a TSB for this very leak. A few days later I got a call saying there were some rusted bolts and they were no longer going to cover the work to get the leak fixed. According to the service advisor the leak was just a coincidence, and had nothing to do with replacing the transmission. They claim to have replaced the transmission while leaving the transfer case in the vehicle. Now I'm left a $2000+ repair bill. More

I was out of town and my car would not recognize my key fob and would not start. I called the dealership and they told me to bring it in right away even though they were booked and they would take a look a fob and would not start. I called the dealership and they told me to bring it in right away even though they were booked and they would take a look at it. They were in touch with me throughout the whole process and let me know how much it was going to cost even before they ordered any parts. Long story short, they were very professional and so very kind. I would definitely take my car back to them. Thanks to them, I am back on the road and on my way home! More

Avoid this place like the plague, ESPECIALLY if you are a woman! I have had my Nissan Sentra serviced here numerous times and have had a negative experience nearly every time. I have had to bring my vehicl woman! I have had my Nissan Sentra serviced here numerous times and have had a negative experience nearly every time. I have had to bring my vehicle in on four separate occasions for a soft/spongy break pedal. The first visit was February 15th, 2020. My brake pedal was easily going all the way to floor every time I started the vehicle and the pedal would slowly bleed down when little to no pressure applied. The technician told me they could duplicate the issue though they acknowledged on the invoice receipt, “brake pedal does seem a little softer than usual when braking but seems to be braking with no issues.” The invoice also mentioned when they took my vehicle for a test drive, the brake pedal was pulsating when the brakes were applied. I had to replace my front brake pads and rotors. I had to bring my vehicle in for a second time for this same issue on March 2nd, 2020. Again, the technician told me they could not duplicate my concern of a soft/spongy break pedal, but they did discover the front drum self-adjuster was stuck, and adjusted the front brake shoes in addition to performing a brake fluid flush. Two days later, on March 4th, 2020, I was forced to bring my father with me to demand they investigate my brakes thoroughly because the pedal was still soft/spongy. I showed them video evidence and my father duplicated the issue right in the shop were numerous technicians could see—all the same symptoms I had mentioned before, but only now did they take it seriously because my father was present. Not surprisingly, they discovered failed vacuum valves within the brake booster. The vacuum failure was caused from brake fluid contamination from the master cylinder leaking into the break booster. They replaced the master cylinder and brake booster. When I picked up my vehicle from the shop, the Service Manager, Ted, spoke with us about the repairs, but I suppose what I should really say is he spoke with my father. Though it was my vehicle that had been serviced and I was the one asking questions regarding the repair work, he did not maintain eye contact with me and answered to my father instead. This seems to be a normal pattern with their technicians when a man is present. My brake pedal had become soft/spongy again only a few months later on August 20th, 2020. I had been taking my vehicle to Luther Nissan for other issues and had received MUCH better treatment, but I returned to Walser to have the break issue addressed because I was in need of a rental vehicle and Luther Nissan did not have one available for nearly a week. After dropping my vehicle off, the following day I received a text message from their Service Technician, Eric, stating they could not duplicate the issue and there were no codes stored in the system—I don’t see why they would be checking for a code for a mechanical malfunction since codes are usually used to diagnose electrical problems. I told Eric about my previous visits to their service center for this issue and reminded him that I had video evidence of the pedal being easily depressed to the floor. I expressed my concern for the safety of my vehicle and insisted they keep trying until they could duplicate the issue. I received another text from Eric the following day after they had driven my vehicle for a while, it read: “if we can’t replicate the issue there isn’t much more we can do at this time.” I returned to Walser to pick up my vehicle with my father, knowing that if he was present, I had a better chance of being taken seriously. We spoke with Eric about the work that had been done on my vehicle and when I pressed him about my fear of my vehicle’s brakes being near failure he responded, “That’s the thing, they aren’t failing. They are operating normally.” He informed me that he too, had taken a video of the brake pedal and even compared my vehicle to another Nissan Sentra. He dismissed the validity of the video evidence I had provided because as he put it, my father’s “shoe was bending which shows he was applying too much pressure.” He insisted the brakes were operating properly and it was normal for the pedal to go to the floor upon vehicle start up. He stated going forward, inspection of this issue would be charged as $139.99 PER HOUR for diagnosis and $50.00 per day for a rental vehicle. Through this entire conversation, the Service Manager, Ted was watching from behind his desk, occasionally making eye contact with me and listening to our conversation—not how business should be conducted. I should not be made to feel like a mad woman simply because I am expressing valid concern with the safety of my vehicle. Walser had my vehicle for four days, and claimed they could not duplicate the soft/spongy brake pedal. I was able to duplicate the soft/spongy brake pedal myself after this visit every time the vehicle was started. Knowing I would not receive help from Walser, I took matters into my own hands and contacted an acquaintance of mine who is a Certified Mechanic for Hyundai of Inver Grove. I asked him to inspect my brake pedal to confirm if there was reason for concern before I attempted to take my vehicle in for service again. He inspected my vehicle on August 26th, 2020, just two days after my service, or rather lack thereof, at Walser. His written statement is as follows: “Vehicles brake pedal exhibited an issue of going to the floor. Similar Sentra (plus one on model year) did NOT exhibit same issue. No vehicle should under normal operational conditions exhibit a brake pedal being depressed to the floor. Due to safety concerns vehicle should not be driven on public roads due to possibility of a vehicle accident due to brake failure.” Just as I had suspected, my vehicle DID have an issue with the brakes but Walser would not take me seriously. I was forced to wait until I could get the vehicle inspected at Luther Nissan in Inver Grove on August 31st, 2020. I told the technician at Luther about Eric’s comments and my overall experience at Walser. I also informed him of the inspection conducted by the Hyundai Mechanic and provided Luther his written statement. He was shocked to say the least. Within a few short hours, Luther had ACTUALLY investigated my concern and found the rear brake drums and shoes had no drag which was causing the car to brake improperly. They adjusted the shoes and removed then reinstalled the drums. My concern was addressed, diagnosed and corrected in less than a day. I will never return to Walser Nissan again. I regret ever purchasing a vehicle from them and I am disappointed by the consistent negative, frankly sexist treatment I receive from their Service Manager and Technicians. More