Walser Subaru - Service Center

I've had a few parts needing replacing on my car and JP in service has made sure to check if my car is covered under the warrantee and explained the entire process of what needed to be done, fixed and how in service has made sure to check if my car is covered under the warrantee and explained the entire process of what needed to be done, fixed and how it's done. He also asks me questions and sits with me to make sure I understand any issue or questions I have. I try to go to the service department when he is there, but all of the service reps are great. You get what you pay for with other repair shops, I trust the Subaru service department, plus it's their car, so they know it better then anybody. More

I think the video showing what the tech saw was awesome; and the comfortable waiting area made the wait on a busy Saturday morning go quickly and the comfortable waiting area made the wait on a busy Saturday morning go quickly More

JP is an AWESOME service advisor. I live 4+ hours away, so I don't visit that often, but he always remembers me on sight and takes his time to address my current concerns. On my lat I live 4+ hours away, so I don't visit that often, but he always remembers me on sight and takes his time to address my current concerns. On my latest visit, I had a flight to catch after my scheduled apt, and he made sure to get me out the door in time to get to Wyoming. Thank You! More

The Service Rep was fantastic and he explained things thoroughly to us. It was a very pleasant experience. thoroughly to us. It was a very pleasant experience. More

I always have a good experience at Walser Subaru. They communicate everything thoroughly about what needs to be done in a friendly and professional way. They communicate everything thoroughly about what needs to be done in a friendly and professional way. More

Having an appointment doesn’t matter. Waited 4 hours for diagnostics, the last hour of that was after I had received a video outlining recommendations. I was asked to continue to wait for Waited 4 hours for diagnostics, the last hour of that was after I had received a video outlining recommendations. I was asked to continue to wait for an estimate. I asked for my car and left. The estimate came via email 5 days later. By that time I had already found another service provider. More

The customer service & response to my repair was excellent. The wait the was minimal. I hesitated coming back here as I had an concern on a previous visit & sent an email to service manager & fill excellent. The wait the was minimal. I hesitated coming back here as I had an concern on a previous visit & sent an email to service manager & filled out your survey with no response. I came back because of the service I always get even though it is much farther than the Subaru in Bloomington More

If Walzer knows, it takes 2 1/2 hours for a diagnostics. They should tell us that when we make our appointment. They should tell us that when we make our appointment. More

The work was very, very, very speedy and of high quality. I will be back again! I will be back again! More

The service team was excellent. I trusted what they had to say and suggest to me, and never felt like they were trying to upsell anything. Neil K was especially helpful. I trusted what they had to say and suggest to me, and never felt like they were trying to upsell anything. Neil K was especially helpful. More