Walser Toyota - Service Center

Service was excellent and fast. Richy kept me informed. I love the video that shows the vehicle and areas that you normally don't see as a driver. I also appreciate the waiting area Richy kept me informed. I love the video that shows the vehicle and areas that you normally don't see as a driver. I also appreciate the waiting area. It is very clean and welcoming with coffee, hot chocolate, and water available at no extra cost. Overall, it is great service experience. More

The service employees were friendly and the work on my car was completed faster than expected. My only complaint (not the fault of the service department) is that the coupon for my oil change was mislead car was completed faster than expected. My only complaint (not the fault of the service department) is that the coupon for my oil change was misleading because the printed price was $49.99, but there were additional fees not included in that amount. Please just be honest and indicate the full price of the oil change on the coupon. More

Very prompt and took care of our old Toyota as they would a brand new one! Thank you would a brand new one! Thank you More

Dan was a great help and helped me what needed to be done and wehn to do it. and wehn to do it. More

Service representative didn’t understand need for tire rotation and was dismissive when I tried to explain the logic behind why tires should be rotated every 10,000 miles. I felt like I was taking crazy p rotation and was dismissive when I tried to explain the logic behind why tires should be rotated every 10,000 miles. I felt like I was taking crazy pills. Ridiculous. Claimed they weren’t going to rotate tires because my rear wheel drive truck was wearing down the rear tires faster than the front tires (duh) and claimed the less worn front tires needed to stay up front because the “engine was heavy” or something. So frustrating. Should have gone to Midas or something instead of paying for a “brake inspection” which I wanted done during the tire rotation that they refused to do and $150 for an oil change. What a disaster. More

I have been taking my car here every 5000 miles and have always needed a tire rotation or oil change. After being told by my vehicle, the sticker from the dealership and an email from the dealership, I made always needed a tire rotation or oil change. After being told by my vehicle, the sticker from the dealership and an email from the dealership, I made an appointment to have my car serviced. I then waited for 2 hours only to be told at the end of my waiting that nothing needed to be done to my vehicle. More

All good except I had to go and get my keys and checkout papers from them after waiting 20 minutes after sending me the video of their work. A little slow on their part to tell me it was ready to go. papers from them after waiting 20 minutes after sending me the video of their work. A little slow on their part to tell me it was ready to go. More

Even though there was an initial error. They did a marvelous job of rescheduling and getting the cover put on and completed it in a timely fashion. Thanks Walser! They did a marvelous job of rescheduling and getting the cover put on and completed it in a timely fashion. Thanks Walser! More

Not a typical Toyota servicer. Most Toyota dealerships have great customer service. This place does not. They tell you to contact them directly when you have an issue instead of le Most Toyota dealerships have great customer service. This place does not. They tell you to contact them directly when you have an issue instead of leaving a review but that was part of the original issue. I couldn’t get a manager to come to the phone for an issue and apparently their employees don’t bother to pass the message along for a call back or the managers just choose not to. More

Clean and efficient, very good at communicating. Always pleasant and knowledgeable. Would recommend to others. Always pleasant and knowledgeable. Would recommend to others. More