Walser Toyota - Service Center

Not a typical Toyota servicer. Most Toyota dealerships have great customer service. This place does not. They tell you to contact them directly when you have an issue instead of le Most Toyota dealerships have great customer service. This place does not. They tell you to contact them directly when you have an issue instead of leaving a review but that was part of the original issue. I couldn’t get a manager to come to the phone for an issue and apparently their employees don’t bother to pass the message along for a call back or the managers just choose not to. More

Clean and efficient, very good at communicating. Always pleasant and knowledgeable. Would recommend to others. Always pleasant and knowledgeable. Would recommend to others. More

2.5 HOURS wait for a simple tire rotation. Just reschedule me next time since you clearly overscheduled yourselves. Also, the van wasnt washed well - still bugs on the windshield & side mirrors- & reschedule me next time since you clearly overscheduled yourselves. Also, the van wasnt washed well - still bugs on the windshield & side mirrors- & the last place vacuumed out the interior, which yall oddly didnt. But really, the wait was terrible, and not "a little behind" and it took ~25min from when I got my video of "everythings fine" to when you actually texted me saying it was ready. The last time I had an appt here, you were "running behind" also and made me late to let my kids coming home from school in. Thankfully this time they had a key. But it shouldn't have happened, and I dont think I will be back. More

No, I am not interested in writing either a recommendation or a negative anything. Done recommendation or a negative anything. Done More

I got chrysler pacifica/ which is the nice car I like it. But in the first and the second week that I purchased the car got the issue like working sign in dash board not go away and I took back to the mechan But in the first and the second week that I purchased the car got the issue like working sign in dash board not go away and I took back to the mechanic about 3 times they couldn't got solve problem. And finally they fixed for me. Thank you for your solve the problem. My advice to this dealer / please make sure don't wait till the customer comes many times for the same issue. Thank you. More

First rate. My advisor was very helpful and looked at the past history of service on my vehicle and determined that two filters were previously identified as ne My advisor was very helpful and looked at the past history of service on my vehicle and determined that two filters were previously identified as needing replacement . He had them replaced under a service plan that was about to expire, at no cost to me. Excellent! More

as always, great service. great staff. new nice facilities, coffee and water. There are the reason, I live in Prior Lake, still travel, buy and service in Bloomington. great staff. new nice facilities, coffee and water. There are the reason, I live in Prior Lake, still travel, buy and service in Bloomington. More

I don’t care how many tire rotations you do in a day, your staff should take care with EACH paying customer. your staff should take care with EACH paying customer. More

I love working with Walser. Service agents are top notch, who always make the experience easy. The service itself is always great as well. Service agents are top notch, who always make the experience easy. The service itself is always great as well. More

I had spark plugs put in and wasn't aware how labor intensive it was but the service advisor told me it would be 2-3 hours with that and the oil change/tire rotation. I appreciated knowing that ahead o intensive it was but the service advisor told me it would be 2-3 hours with that and the oil change/tire rotation. I appreciated knowing that ahead of time. More