Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.8
124 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Contact Dealership

2127 E Washington St

Franklinton , LA

70438

Directions

Filter Reviews By Type

Showing 124 reviews

March 16, 2026

We took our 2015 Buick Enclave because of intermittent no-start-a/c not working issue. Temperature gauge was intermittent. They replaced the EVAP canister purge valve($570). Picked up our car, between Wal More

by jodave85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2026 -

Walt Massey Chevrolet Franklinton responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Steve Boyd, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 295-4966.

March 15, 2026

Bridgett was extremely knowledgeable and spared no effort in locating the particular truck we were looking for. More

by PloutzM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridgette Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Walt Massey Chevrolet Franklinton responded

It is remarkable to hear that the search for your specific truck was handled with such deep knowledge and dedication. Ensuring every effort is made to find the perfect vehicle is a primary goal for the entire team. Your appreciation for this thorough and professional service is greatly valued.

March 14, 2026

My experience was with this dealership was above and beyond! Mrs. Emily made the process so easy! More

by maegan_paige
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Walt Massey Chevrolet Franklinton responded

It is remarkable to hear that the entire experience went so far above and beyond. Providing a process that feels easy and seamless is a primary goal for the staff. Your appreciation for the dedicated service is greatly valued.

March 03, 2026

The customer service and overall quality of work were both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! More

by Rcmdjmasm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2026 -

Walt Massey Chevrolet Franklinton responded

It is wonderful to hear that both the quality of work and the transparency of the team met such high standards. We are thrilled that the issue was resolved quickly and in such a friendly manner. Your high praise for the staff means the world to us. Thank you for the incredible support!

February 25, 2026

Everybody at Walt Massey Franklinton did a fantastic job! They made the process so easy! More

by tpolk7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty McCain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff McCain
Report | Print
Feb 26, 2026 -

Walt Massey Chevrolet Franklinton responded

We’re so glad to hear the team in Franklinton made everything easy for you! Creating a smooth, stress-free process is always the goal. We truly appreciate you sharing your experience and look forward to helping you again down the road!

February 24, 2026

Although I didn't purchase my vehicle there, they were extremely helpful with their time & patience. Would go there for service for sure. More

by malogreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for the kind words! It is wonderful to hear that the patience and time provided made such a positive impression. While a purchase didn't happen this time, we truly appreciate the recommendation and look forward to assisting you in the future.

February 24, 2026

Felt like hometown buying, it’s a smaller dealership and the workers there were all super. Love me some Walt Massey of Franklinton! More

by Vikkivince19@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty McCain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridgette Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2026 -

Walt Massey Chevrolet Franklinton responded

We love hearing that it felt like hometown buying — that’s exactly the experience we aim to create. A smaller dealership atmosphere with a team that truly cares can make all the difference, and we’re glad our crew delivered that for you. We appreciate the kind words and are always here whenever you need us!

February 22, 2026

The dealership is local n I have done service with them bf they became Walt Massey excellent customer service More

by cwbiggen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty McCain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridgette Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve trusted us for so long, and that you continue to receive excellent customer service. We truly appreciate your loyalty and support, thank you for being a part of our family!

February 20, 2026

Enjoyed the experience at Walt Massey Chevrolet looking for a new car. We were meet with a very knowledgeable and cheerful Ms. Bridgette. Thanks for making our new car shopping enjoyable. More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridgette Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you enjoyed your visit and that Bridgette’s knowledge and cheerful approach made your car shopping enjoyable. We truly appreciate your trust in Walt Massey Chevrolet!

February 19, 2026

I was very impressed with the amount of time it took to resolve the issue. Also with the ability to monitor my service in the app. Everyone was very helpful and polite. More

by cathymartin1028
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
Report | Print
Feb 20, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you were impressed with the quick resolution, the ability to track your service through the app, and the helpful, polite care from our team. We truly appreciate your trust in us!

1
2
...
13