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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
321 Reviews
Call Service Center (601) 947-3001

321 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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May 09, 2025

Service is great all the way around! They have never given me a “no” answer about anything. Thanks !! More

by jasoncooley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latisha Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makailah Churchwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025

Great people Very friendly, always helpful in working with you and explaining the problem with vehicle and taking a plan of action. More

by rhholmes
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mannon
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May 09, 2025

Service was completed in a timely Manner . Most impressed with Allison Scott and Kenda in the service dept . More

by Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025

Made an 8am appointment for a simple oil change and tire rotation . 3 hours later with my vehicle sitting in a bay and $148.00 invoice I finally get my vehicle and depart. I hear a noise under the hood up More

by coleclint1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we aim to provide. Our General Manager, Phillip Pogue, is actively looking into the situation and would be glad to speak with you directly—please don’t hesitate to call and ask for him so we can make this right.

May 05, 2025

Very pleasant & met my needs. I would recommend Walt Massey for your service needs. More

by dfallin
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenda Henderson
Report | Print
May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re happy to hear your visit was pleasant and that we met your needs! Thank you for the recommendation—it means a lot to our team.

May 05, 2025

The service technician was great to work with. She keep me informed about my truck and what things it needed. The work was done on a timely manner. More

by edrobrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear your service experience went smoothly and that our technician kept you well-informed throughout the process. It’s great to know your truck was taken care of promptly—thanks for choosing us!

May 01, 2025

professional, courteous, customer service at its best pick up and delivery service, please do not ever delete this service from your business. To me, it is a life saver!!! More

by SJROUSE
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
Report | Print
May 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad our pick-up and delivery service made such a difference for you! Providing professional, courteous service is our goal, and hearing that it’s been a lifesaver means the world to us. We truly appreciate your feedback!

April 30, 2025

Jessica understands my needs. She is friendly and respectful. She is an asset to the dealership. More

by melissabrockway
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mannon
Report | Print
May 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re lucky to have Jessica on our team, and we’re thrilled to hear she made such a positive impact. Thank you for recognizing her friendly and respectful approach!

April 29, 2025

Fantastic Great customer service. Professional, prompt, friendly, and helpful. Would recommend to others. Thanks again More

by william_anderson
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenda Henderson
Report | Print
Apr 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Great to hear our team delivered professional, prompt, and friendly service that made your visit fantastic. Your recommendation means a lot, and we’re always here to help again.

April 28, 2025

Friendly and professional. Kendra is amazing. She has always been a wonderful example of exemplary customer service. More

by 2017Canyon
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenda Henderson
Report | Print
Apr 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Kendra will be thrilled to know her friendly professionalism made such a positive impact. We appreciate your kind words and look forward to welcoming you back.

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