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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
334 Reviews

334 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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May 14, 2025

I had service done on my vehicle and had it picked up from my house and delivered back to me. This was an option THEY offered to me. I requested my vehicle would be delivered by a certain time when I sch More

by k_bradley93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenda Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for bringing this to our attention. Phillip Pogue, our General Manager, will be reaching out to you directly to discuss your experience and help make things right. We truly appreciate your feedback and the opportunity to improve.

May 14, 2025

Very professional and efficient! Highly recommend! Very professional and efficient – Allison made the entire process, absolutely seamless, and the repair was done promptly and accura More

by Happy Buyer
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
May 15, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear everything went smoothly! Allison will be thrilled to know she made such a positive impact. Thank you for the recommendation and for trusting us with your repair!

May 12, 2025

Allison, made my experience quick and easy. I definitely recommend her for any of your needs. More

by BRADNELSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear Allison made your experience quick and easy! We’ll be sure to share your kind words with her—thank you for the recommendation!

May 09, 2025

Service is great all the way around! They have never given me a “no” answer about anything. Thanks !! More

by jasoncooley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latisha Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makailah Churchwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

That’s great to hear! We’re always here to find solutions and make things work for you. Thanks for your support!

May 09, 2025

Service was completed in a timely Manner . Most impressed with Allison Scott and Kenda in the service dept . More

by Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear your service was completed promptly and that Allison, Scott, and Kenda left a great impression! We’ll be sure to pass along your kind words to the team.

May 09, 2025

Great people Very friendly, always helpful in working with you and explaining the problem with vehicle and taking a plan of action. More

by rhholmes
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mannon
May 13, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re happy to hear you had a great experience with our team! Clear communication and helpful service are what we strive for—thanks for sharing your feedback.

May 08, 2025

Made an 8am appointment for a simple oil change and tire rotation . 3 hours later with my vehicle sitting in a bay and $148.00 invoice I finally get my vehicle and depart. I hear a noise under the hood up More

by coleclint1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we aim to provide. Our General Manager, Phillip Pogue, is actively looking into the situation and would be glad to speak with you directly—please don’t hesitate to call and ask for him so we can make this right.

May 05, 2025

The service technician was great to work with. She keep me informed about my truck and what things it needed. The work was done on a timely manner. More

by edrobrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear your service experience went smoothly and that our technician kept you well-informed throughout the process. It’s great to know your truck was taken care of promptly—thanks for choosing us!

May 05, 2025

Very pleasant & met my needs. I would recommend Walt Massey for your service needs. More

by dfallin
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenda Henderson
May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re happy to hear your visit was pleasant and that we met your needs! Thank you for the recommendation—it means a lot to our team.

May 01, 2025

professional, courteous, customer service at its best pick up and delivery service, please do not ever delete this service from your business. To me, it is a life saver!!! More

by SJROUSE
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
May 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad our pick-up and delivery service made such a difference for you! Providing professional, courteous service is our goal, and hearing that it’s been a lifesaver means the world to us. We truly appreciate your feedback!

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