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Walt Massey Chevrolet Marion

Marion, AR

Overview
Employees
Reviews
Vehicles
4.3
33 Reviews
At Walt Massey Chevrolet in Marion, you're just 15 minutes from downtown Memphis and a world away from the high-pressure, high-price experience. Whether you’re shopping for a brand-new Chevy Silverado, a fuel-efficient Malibu, or a dependable pre-owned vehicle, our team is here to make your car-buying journey easy and enjoyable. We offer transparent pricing, competitive financing, and a laid-back atmosphere focused on earning your trust. And with factory-trained technicians on site, we’ll be here to support you well beyond the sale. Come see why more Memphis-area drivers are making the short drive to Marion — and driving home happy.
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6601 Interstate 55 Access Road

Marion, AR

72364

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Showing 33 reviews

July 31, 2025

Nobody calls $179 computer programming was 580 Nobody gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear?? More

by Riggerken007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female, I can’t recall her name
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Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. That’s not the level of communication or transparency we strive for. We appreciate you recognizing Robert and our shop foreman, and we’d like the opportunity to make this right. Please reach out directly to our GM, Dan Schian, at 404-542-4983 so we can discuss your concerns in more detail.

July 30, 2025

For some reason they didn't have me in the system as I was told I was but they immediately scheduled me in and took care of my problem while I was there. More

by Cut6800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

We appreciate your patience and understanding! While we're sorry for the initial mix-up, we're glad the team was able to get you taken care of quickly and efficiently. Thanks for giving us the opportunity to make it right!

July 30, 2025

Good-- however- my info screen is not working. Hopefully I can figure out how to restore it. More

by N.C.SAVAGE8643
Recommend Dealer
Yes
Employees Worked With
Robert Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
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Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

Thanks for the feedback! We’re glad to hear things went well overall, but sorry to hear about the issue with your info screen. If you need any help getting it restored, feel free to reach out—we’re happy to assist!

July 28, 2025

Quick service and very professional! They took care of the problem and we are very satisfied with the results. More

by angela.seale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our mechanic Jason, he did a great job
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Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad to hear everything was handled quickly and professionally! Your satisfaction means a lot to us, and we’re happy we could resolve the issue for you.

July 28, 2025

Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

by MGP032266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We love hearing this! Ana and Robert will be thrilled to know their efforts made such a great impression. We’re lucky to have them on the team and appreciate you trusting us with your service needs!

July 28, 2025

Liked that the waiting room had free water and popcorn but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to More

by glenda.carroll57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We appreciate your feedback and are glad to hear you had a good overall experience. You’re absolutely right—the waiting area is for our guests, and your input on the TV situation is valid and noted. We'll use this as a reminder to always put our customers' comfort first. Thank you for bringing it to our attention!

July 25, 2025

I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn More

by ynelson2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Wallace
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Mckee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Walt Massey Chevrolet Marion responded

We understand your concerns and appreciate you taking the time to share them. While the timing of the recall was unfortunate, we want to assure you that your feedback has been taken seriously. Our General Manager, Dan Schian, has spoken with you personally to help address your concerns, including offering a goodwill gesture and ongoing direct support. We value your loyalty over the years and are committed to earning back your trust moving forward.

Jul 28, 2025 -

ynelson2 responded

More information regarding this. I went to the dealership a couple of times inquiring about the recall. I didn’t want to risk driving an unsafe vehicle. I was told they could not do it yet. Being GM’s patch was changing the oil to a higher viscosity engine oil. I went to the dealer again on July 2, 2025 to inquire about the recall. Once again I was told, cannot do it. I asked the get the oil changed to the recommended oil. I was told they could not do it. So I approached the man that sold me the truck. He offered me $12K less than I paid for it. Keep in mind that it is less than three months since I bought it and has only 2,500 miles. He finally said he could offer $50k. A $10k hit. I traded the defective vehicle out of fear of driving it. So last week, General Manager Dan Schian calls me and offers me $500 to make this a Holly Chevrolet review. I declined the xx goodwill offer. It started with Holly. But Walt Massey Chevrolet now owns it. That was an insult and shows total lack of integrity. And to my surprise, the Federal Safety Recall was completed the day I traded it in. How deceptive can you get. Dishonesty is not a good business practice. NTSB and General Motors will be hearing from me and possible legal counsel.

July 19, 2025

Ladarrius, is awesome. Outstanding information during the deal and very honest, kind, and caring! I definitley recommend him. Overall GREAT Dealership !!!! More

by Chasity1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ladarrius Woodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

We love hearing that Ladarrius made such a positive impact! His honesty, kindness, and clear communication truly reflect what we strive for. Thanks for the recommendation and the kind words about the dealership!

July 19, 2025

Absolutely the nicest team to work with! They all went above and beyond to help me out, so much appreciation! More

by matthewsauto26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

We’re so glad to hear our team made such a great impression! Going above and beyond is what we aim for, and we truly appreciate your kind words and support!

July 18, 2025

The dealership is a very good place to go for repair our cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! More

by GARYTAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert’s assistants does great too
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Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

We’re grateful for your kind words and continued trust! It’s great to hear Robert has been dependable and thorough with your repairs, and that our team has made you feel welcome. We appreciate you choosing us!

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