Back

Walt Massey Chevrolet Marion - Service Center

Marion, AR

4.4
25 Reviews

25 Reviews of Walt Massey Chevrolet Marion - Service Center

Sort by
July 31, 2025

Nobody calls $179 computer programming was 580 Nobody gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear?? More

by Riggerken007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female, I can’t recall her name
Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. That’s not the level of communication or transparency we strive for. We appreciate you recognizing Robert and our shop foreman, and we’d like the opportunity to make this right. Please reach out directly to our GM, Dan Schian, at 404-542-4983 so we can discuss your concerns in more detail.

July 30, 2025

For some reason they didn't have me in the system as I was told I was but they immediately scheduled me in and took care of my problem while I was there. More

by Cut6800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

We appreciate your patience and understanding! While we're sorry for the initial mix-up, we're glad the team was able to get you taken care of quickly and efficiently. Thanks for giving us the opportunity to make it right!

July 30, 2025

Good-- however- my info screen is not working. Hopefully I can figure out how to restore it. More

by N.C.SAVAGE8643
Recommend Dealer
Yes
Employees Worked With
Robert Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
Jul 31, 2025 -

Walt Massey Chevrolet Marion responded

Thanks for the feedback! We’re glad to hear things went well overall, but sorry to hear about the issue with your info screen. If you need any help getting it restored, feel free to reach out—we’re happy to assist!

July 28, 2025

Quick service and very professional! They took care of the problem and we are very satisfied with the results. More

by angela.seale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our mechanic Jason, he did a great job
Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad to hear everything was handled quickly and professionally! Your satisfaction means a lot to us, and we’re happy we could resolve the issue for you.

July 28, 2025

Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

by MGP032266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We love hearing this! Ana and Robert will be thrilled to know their efforts made such a great impression. We’re lucky to have them on the team and appreciate you trusting us with your service needs!

July 28, 2025

Liked that the waiting room had free water and popcorn but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to More

by glenda.carroll57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walt Massey Chevrolet Marion responded

We appreciate your feedback and are glad to hear you had a good overall experience. You’re absolutely right—the waiting area is for our guests, and your input on the TV situation is valid and noted. We'll use this as a reminder to always put our customers' comfort first. Thank you for bringing it to our attention!

July 18, 2025

The dealership is a very good place to go for repair our cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! More

by GARYTAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert’s assistants does great too
Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

We’re grateful for your kind words and continued trust! It’s great to hear Robert has been dependable and thorough with your repairs, and that our team has made you feel welcome. We appreciate you choosing us!

July 18, 2025

They took care of my flat very efficiently. I picked the car up on Monday AM. More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

Glad we could get your flat taken care of quickly and efficiently! We appreciate you trusting us with your vehicle.

July 17, 2025

Robert had been outstanding since I started my service with Holly. Always checking and given updates on the work that’s needed on your vehicle before the service is started More

by FAYE6766@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

It’s wonderful to hear how consistently Robert has taken care of you since the beginning! Keeping you informed and updated is a priority for us, and we’re glad he’s made your service experience a great one.

July 16, 2025

Like the communication and keeping me updated on the vehicle! Good attitude and fast work More

by Booman1980.tkj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad you appreciated the communication, updates, and quick service! A positive attitude and keeping you informed are priorities for us—thanks for the great feedback!

1