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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.2
37 Reviews
Call Service Center (601) 736-3432

37 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Sort by
August 14, 2025

Great customer service, very knowledgeable and helpful, service area very clean. Thank you for your service. More

by namitt4848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2025

I have only dealt with the service department. Everyone is very helpful and friendly when helping me. More

by Robyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear our service team has been helpful and friendly during your visits. We appreciate your kind words and look forward to assisting you again!

August 06, 2025

he kept me updated the whole time and was a really great advisor and I would recommend him to anyone!!!!!!!!!!!! More

by Marissawild8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

So glad to hear you had such a great experience! We’ll be sure to share your kind words with him—thank you for the recommendation!

August 06, 2025

Glad I was referred here. Will not take my truck anywhere else. Staff was very knowledgeable and Anthony took great care of me. Highly recommend. More

by CDubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re thrilled to hear your experience was so positive! Anthony and the team will be glad to know their knowledge and care earned your trust. Thank you for the recommendation!

July 28, 2025

Who ever did the oil change was very sloppy oil spots on my carport and did not rotate tires More

by Joeaultman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we strive to provide. We'd like to make things right—please reach out to us directly so we can address the issue and ensure it's resolved properly.

July 28, 2025

Everyone was so nice and helpful. We had a great experience when purchasing our jeep. More

by Brandi Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennon Dearman, Gregory Woodward
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Jul 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

That’s wonderful to hear! We’re glad the team made your Jeep purchase a great experience. Enjoy the ride, and thank you for choosing us!

July 21, 2025

Dealership personnel does not just pass you by like you are another piece of furniture . They will smile, say something or engage appropriately or if necessary go check on service progress. All leaves me f More

by mnewsom2020
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re thrilled to hear that you felt seen and valued during your visit! Creating a welcoming, attentive environment is something we take seriously, and it’s great to know our team made you feel that way. Thank you for the kind feedback!

June 25, 2025

Walt Massey service department is top notch in every way. I would highly recommend them to anyone. More

by donhooper125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
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Jun 25, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for the kind words! We’re proud to hear our service department continues to impress. Your recommendation means a lot to us!

June 16, 2025

The lady at the front desk was very nice the lobby was nice and clean i like the way they call to ask if u need service More

by SHELIAMURPHY7284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had a positive experience! It’s great to know the team made you feel welcome and that the follow-up calls were helpful. Thanks for the kind words!

June 16, 2025

Had my truck 9 business days. When I dropped off shop was almost half full. Took 6 days to get parts ordered. Just wasn’t impressed with service department as a whole. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Losito
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Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry your experience with the service department didn’t meet expectations. We understand how frustrating delays can be and appreciate your feedback. Our team is always working to improve, and we’d like the opportunity to do better for you next time.

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