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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.1
27 Reviews

27 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

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June 12, 2025

I have no complaints about this dealership. I've been treated right every time that I go. More

by tonyajohnson51679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Losito
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I felt I could have confidence in this dealership at the time I was received and the process was easy and stress free. My fist time here and I will return when my vehicle needs tending More

by Tiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad your first visit left a great impression! It's important to us that every customer feels confident and at ease throughout the process. We look forward to seeing you again when your vehicle needs service—thank you for trusting us!

June 09, 2025

The simple oil change and replacement of fuel filters took almost 6 hours. I had an appointment and they knew that I was waiting there at the dealership. More

by deanoutwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear about the extended wait time during your visit. That’s not the experience we aim to provide, especially when you had an appointment and were waiting onsite. We appreciate your patience and will review this with our team to help prevent delays like this in the future.

June 02, 2025

I’m paying a jeep note with warranty and charged $109 to check engine 😡 light. It’s free everywhere else. 😡 More

by ryanmcdonald659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Losito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We understand your frustration and appreciate you bringing this to our attention. We aim to provide transparent service, and your feedback is important as we look at ways to improve. If you’d like to discuss this further, please reach out so we can review your situation in more detail.

May 19, 2025

I have been using their service dept. for years & have found them to be reliable, efficient, honest, and competitive in their prices. Their workmanship is first class and I will continue More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We truly appreciate your continued trust and support over the years! It means a lot to know you’ve found our team reliable, honest, and efficient. We’re committed to keeping that first-class workmanship going every time you visit.

May 11, 2025

Did a good job finding and fixing the problem even though it was tricky to find More

by Adam@tmhcpas.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad we were able to track down the issue and get it resolved for you! Thanks for your patience and for trusting us with your vehicle.

May 05, 2025

Good service. Work completed faster than expected. Word word word word word. That should be fifteen. More

by lariat98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear the service exceeded your expectations and was completed quicker than anticipated! Thanks for trusting us with your vehicle.

April 22, 2025

Told my car was ready. When I arrived was told the recall wasn't done and on the papers it stated I refused. The car was there for a day and a half. More

by Acshivers
Recommend Dealer
No
Employees Worked With
Miryam Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Apr 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the confusion and inconvenience this has caused. That’s not the experience we want for our customers. Our General Manager, Mark Robintette, is aware of the situation and would like to investigate what went wrong and ensure it is adequately addressed. We appreciate your patience and the opportunity to make this right.

April 18, 2025

Very efficient and would recommend Miss Miryam to anyone looking for a great service experience! More

by nathanielsmith
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Apr 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear you had a great experience with Miss Miryam! Efficiency and excellent service are what we strive for—thanks for the recommendation!

April 11, 2025

My appointment was at 0730. My jeep was still sitting where I parked it at 0750. Reason was they were getting the oil ready. More

by STEVENKITTELSON999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bourne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how important your time is, and we’re sorry for the delay in getting started. We’ll review this with our team to ensure better preparation and smoother service going forward.

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