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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.2
23 Reviews
Call Service Center (601) 736-3432

23 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

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March 29, 2025

I had a really good experience with the Walt Massey Team Thank you for your help. More

by Tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick West
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Mar 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad you had a great experience with the team! Thanks for choosing us—we’re always here to help!

March 24, 2025

Nice and helpful people working at the dealership. I continue to bring my card to be serviced and any work that is needed because I trust the service! More

by mary.magee48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad our team continues to earn your trust with their helpful and reliable service! We appreciate your loyalty and look forward to taking care of your car again next time.

March 22, 2025

Too long to wait for critical parts. Manifolds should be a priority . 3weeks? Too long! More

by dowens6955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the delay you experienced waiting for the manifold—it shouldn't have taken this long. We appreciate your patience and your feedback, and we'll use it to help improve our parts availability and service efficiency. If you'd like to discuss further, please reach out—we're here to help.

February 22, 2025

Good service, friendly and great communication! Very helpful to make sure all of your questions are answered and completed. More

by dpbaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad to hear that you received good service and appreciated the friendly communication from our team. It's important to us that all your questions are thoroughly answered and your needs fully met. Thank you for sharing your positive experience!

February 06, 2025

Took 3 weeks to fix alternator over two weeks for a cythalic converter. Repairs took the whole month oh January More

by SUSAN.BROOM59
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
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Feb 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how frustrating long repair times can be, and we apologize for the delays you experienced. Some repairs, especially those involving specific parts, can take longer than expected, but we know that doesn’t make the wait any easier. We appreciate your patience and the opportunity to serve you. If there’s anything we can do to assist further, please let us know.

January 31, 2025

They called and set me up and appointment to have a software update done on my Ram 1500 .. I Arrived around 7:30 am and they was able to get me right in for the update .. with in 30 minutes they were d More

by davidwcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience! We're glad to hear that our team was able to get your software update done quickly and efficiently. Providing fast and reliable service is always our goal! We appreciate your business and look forward to serving you again in the future.

January 23, 2025

Kept my jeep from Dec 30-Jan 16 for an alternator Too long for me More

by SUSAN.BROOM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. I understand how frustrating it can be to wait that long for a repair, and I sincerely apologize for the delay. While some factors can extend repair times, we know how important it is to get your vehicle back as quickly as possible. We appreciate your patience and would love the opportunity to provide a better experience in the future. Please feel free to reach out if there’s anything we can do to help.

January 22, 2025

We appreciate your services and we to continue working with you for everything that you do for us. More

by janicewilliams0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you so much for your kind words and continued trust in us! We’re honored to support you and look forward to building on this great partnership for everything ahead. Your satisfaction is always our priority!

January 16, 2025

I absolutely love the service I received from MIRYAM was great at keeping me updated and informed More

by trizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your kind words! We're thrilled that Miryam provided excellent service and informed you throughout the process. We’ll share your feedback with her—it’ll make her day! Let us know if there’s anything else we can assist you with.

January 16, 2025

Very good service. Highly recommend this department. Treated me like family Very very good always More

by dennisdiane3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your kind words! We're so glad to hear you felt like family and had such a positive experience with our team. Your recommendation means the world to us, and we’re honored to have earned your trust. We’ll be here whenever you need us!

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