Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.2
37 Reviews
Call Service Center (601) 736-3432

37 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Sort by
April 11, 2025

My appointment was at 0730. My jeep was still sitting where I parked it at 0750. Reason was they were getting the oil ready. More

by STEVENKITTELSON999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bourne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how important your time is, and we’re sorry for the delay in getting started. We’ll review this with our team to ensure better preparation and smoother service going forward.

April 10, 2025

Myriam is great, super pleased with my experience. The whole team did a great job! More

by thms_slagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad to hear that, and Myriam will be thrilled to know she made a positive impact! Thanks for the kind words and for recognizing the whole team—we appreciate you!

April 08, 2025

It was clean, the service guy was helpful and respectful. Overall it was a good experience. More

by stanza06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had a good experience! Providing a clean environment and respectful service is what we aim for—thanks for choosing us!

April 07, 2025

Everything was taking care of as we discussed over the phone and gave us some transportation to go eat lunch while our vehicle was being worked on More

by cbuffington73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dave, Miryam Evans
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re happy to hear everything went smoothly and that we could make your wait more comfortable. Thanks for trusting us—we’re always here to help make things easy!

April 02, 2025

Miryam was super nice and helpful! Great dealership, staff and excellent service. Thanks so much! More

by joshmiller8806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans
Report | Print
Apr 05, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re thrilled to hear Miryam and the team made your experience a great one! Thanks so much for the kind words—we’re glad we could help!

March 29, 2025

I had a really good experience with the Walt Massey Team Thank you for your help. More

by Tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miryam Evans, Patrick West
Report | Print
Mar 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad you had a great experience with the team! Thanks for choosing us—we’re always here to help!

March 24, 2025

Nice and helpful people working at the dealership. I continue to bring my card to be serviced and any work that is needed because I trust the service! More

by mary.magee48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
Report | Print
Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad our team continues to earn your trust with their helpful and reliable service! We appreciate your loyalty and look forward to taking care of your car again next time.

March 22, 2025

Too long to wait for critical parts. Manifolds should be a priority . 3weeks? Too long! More

by dowens6955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
Report | Print
Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We apologize for the delay you experienced waiting for the manifold—it shouldn't have taken this long. We appreciate your patience and your feedback, and we'll use it to help improve our parts availability and service efficiency. If you'd like to discuss further, please reach out—we're here to help.

February 22, 2025

Good service, friendly and great communication! Very helpful to make sure all of your questions are answered and completed. More

by dpbaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
Report | Print
Feb 22, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We're glad to hear that you received good service and appreciated the friendly communication from our team. It's important to us that all your questions are thoroughly answered and your needs fully met. Thank you for sharing your positive experience!

February 06, 2025

Took 3 weeks to fix alternator over two weeks for a cythalic converter. Repairs took the whole month oh January More

by SUSAN.BROOM59
Recommend Dealer
Yes
Employees Worked With
Miryam Evans, Miryam Evans
Report | Print
Feb 06, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We understand how frustrating long repair times can be, and we apologize for the delays you experienced. Some repairs, especially those involving specific parts, can take longer than expected, but we know that doesn’t make the wait any easier. We appreciate your patience and the opportunity to serve you. If there’s anything we can do to assist further, please let us know.

1
2
3
4