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Walt Massey Ford - Service Center

Columbia, MS

4.5
38 Reviews
Call Service Center (769) 255-2094

38 Reviews of Walt Massey Ford - Service Center

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May 22, 2025

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service More

by Flowerpower 707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 10, 2025

Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them. More

by Simple man Ranch Freebird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maylyn Lugones 10 stars
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May 13, 2025 -

Walt Massey Ford responded

We’re thrilled to hear you felt comfortable and well taken care of during your visit. Thank you for your kind words and for recommending us—it means a lot!

May 09, 2025

They did a good job servicing my truck. I will use them again and again. More

by wepiercejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Douglas, Nick Losito
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May 13, 2025 -

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

Great staff, they did a great job on my vehicle! Thank you for your help! More

by Nathanmckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

May 02, 2025

So far this dealership is a good fit for me. They installed a new transmission in my 2020 Ford Explorer and it's running like a new vehicle. More

by Holmessheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
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May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear your Explorer is running like new again! It’s great to know we’ve been a good fit for you so far, and we appreciate you giving us the opportunity to take care of your vehicle.

May 01, 2025

Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda More

by lindaboyd2015
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
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May 02, 2025 -

Walt Massey Ford responded

Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!

May 01, 2025

Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Creel
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May 02, 2025 -

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

April 26, 2025

Service was prompt and I appreciate the follow ups. The service members were courteous and helpful. More

by Sarah W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
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Apr 26, 2025 -

Walt Massey Ford responded

We’re glad the team’s prompt service and follow-ups made a difference and that their courteous help stood out. Count on us whenever your vehicle needs attention.

April 14, 2025

Great service, as always. I've been buying new cars from Walt Massy for over twenty years and will continue to do so. More

by W66DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Walt Massey Ford responded

Thank you for your loyalty over the years—it truly means a lot to us! We’re proud to have earned your trust and look forward to continuing to serve you for many more to come.

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