Watson Chevrolet

Dropped my car off for service at 9:30am on Friday 7/25. I was told that the service would take most of the day to fix the problem, so they gave me an option, stay and wait or take an Uber to go back home a I was told that the service would take most of the day to fix the problem, so they gave me an option, stay and wait or take an Uber to go back home and wait until I got a call to pick up.the car. I took the Uber. I did not get a call and at around 4pm I call the service department and spoke with the service rep and he told me that the car had not been looked at as of yet, and that it was 6th in line to be looked at. I was shocked and asked why. He told me that the appointment at 9:30am was for us to have a conversation about the problem with the car. I never heard of such a thing nor no one told me about such a meeting. Since this conversation was about 4:30pm on a Friday evening, there was no way that the car would be fixed until Monday or so. So I was without a car for almost 4 days. On Monday, the service rep called me in the morning and texted me with a photo showing the problem. An Evap hose that was damaged causing a leak. He stated that the damage on the evap line was not covered under warranty. They had the part in stock and they replaced it. The car was ready at around 3:30 pm. The total bill for the repair was $979.16. I feel like I got a raw deal in which I got a run around to begin with and on top of that, I did not have an automobile for almost 4 days. I believe as a Watson customer I deserve to be treated fair. Do I want to buy another car at your dealer? This is my second Chevrolet, maybe I need to look at other Dealers. More

After to separate repair visits my Corvette was returned to me dirty outside & smelly inside. I take extraordinary care with that car & left it with them in very nice condition. Having spent over $10,000. to me dirty outside & smelly inside. I take extraordinary care with that car & left it with them in very nice condition. Having spent over $10,000. on repairs, it seems unreasonable to return it in that condition. My first stop after leaving the dealership was at the nearest carwash. Even my oil change shop washes & vacuums my car before asking me for under $100. More

Everything went as scheduled and all ended up fine and dandy! Here are four more dandy! Here are four more More

Jesse in service always helps me. He does an excellent job on my Tahoe. T Y He does an excellent job on my Tahoe. T Y More

good - I didnt have an appointment but I'd called about a noise I was hearing that eas a potential problem noise I was hearing that eas a potential problem More

Didn’t have simple parts in stock, would need to wait several days to get the car back from a simple strut replacement job. Parts cost was double what local parts sellers were asking for parts they had i several days to get the car back from a simple strut replacement job. Parts cost was double what local parts sellers were asking for parts they had in stock. Labor was also more than an independent that I got an estimate from. Decided to pay the estimate charge and skip the sevice at Watson. More

Juan was very helpful with the process. He answered our questions and provided world-class customer service. He answered our questions and provided world-class customer service. More

I was on vacation and needed my car serviced while in Tucson. Watson Chevrolet was awesome! They did a fantastic job on my car and were very friendly! I was I. And out I. No time! Tucson. Watson Chevrolet was awesome! They did a fantastic job on my car and were very friendly! I was I. And out I. No time! More

I came in with 2 key fobs to program. Jesse was not able to fix one of them, but he said he had fixed the other one (That one worked for everything but locking and unlocking the car). Whe Jesse was not able to fix one of them, but he said he had fixed the other one (That one worked for everything but locking and unlocking the car). When I got back home and tried to lock the car, it was not working. I talked to Jesse and he basically said it worked when he tried it but didn’t know why it wasn’t locking and unlocking the car. Nothing other than you need to buy new fobs. Very disappointed that I was out $199 and got nothing. I called an auto locksmith and he fixed the key fob that Jesse said was working (but it wasn’t) and charged me for a new fob. I feel like I was taken advantage of by a dealer that I had purchased a couple of cars from. More

I always have a great experience at Watson Chevrolet, thanks to Mike in the service department. He’s professional, friendly, and takes excellent care of my car every time. I truly appreciate his attentio thanks to Mike in the service department. He’s professional, friendly, and takes excellent care of my car every time. I truly appreciate his attention to detail and the peace of mind he provides. Highly recommend Mike and the entire team! More