Werner Mazda

Good experience Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. More

Very easy and stress free experience! This was probably the least stressful experience I’ve had buying a car. The whole team was great from Roger to Jay, to the manager Nick (I’m sorry I f This was probably the least stressful experience I’ve had buying a car. The whole team was great from Roger to Jay, to the manager Nick (I’m sorry I forgot his name). I never felt pressure, and everyone was very down to earth and easy to work with. No BS sales tactics like I’ve experienced at other dealerships in the area. I look forward to working with Werner Mazda for the next several years as I get my new CX-9 serviced! More

Stree free experience I have always dreaded car shopping, this time around there were no bothersome phone calls as it took me awhile to make a final decision. Roger answer I have always dreaded car shopping, this time around there were no bothersome phone calls as it took me awhile to make a final decision. Roger answered all my questions and I have no buyers remorse. The quality of Mazda's speaks volumes. More

Not a Great First Impression I made an appointment to test drive a car with David for 6pm. When I got to the dealership, I was greeted by Roger who told me David had left at 3pm. I made an appointment to test drive a car with David for 6pm. When I got to the dealership, I was greeted by Roger who told me David had left at 3pm. When he texted David, I was told David had no intention of coming back in. This gave the impression that neither my time nor my business were important. Other dealerships I worked with had changes to the appointments made but their sales people had the courtesy to call. Additionally, when I returned later in the week with some paperwork I needed to provide, I met David who brushed off my comment about him missing the appointment. Honestly, If that wasn’t the car I wanted, I would have left. More

A pleasure to work with Rob made buying my first car easy! He was fun to work with and really listened to what I was looking for without pushing me into anything I didnt want Rob made buying my first car easy! He was fun to work with and really listened to what I was looking for without pushing me into anything I didnt want. He was extremely accessible during the whole process and made sure everything was in order for when I took my new car home. Thank you Rob! More

Oil change was great. Remaining service for tire issue - NOT Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire aft Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire after my husband reported a strange sound. Car has 20000 miles on it. The service adv. Ken Armstrong immediately told my husband who brought the car in, that 4 new tires would be needed. Per the service, the tires are at LF 5/6, RF 5/6 & LR 6. To replace all 4 w/b 986.00 installed. The tires are Yokaham Geolander. My husband asked if 2 could be replaced. Ken said "no". The service Tech said "yes". I don't like "the hard sell". I need trusted info to make an informed decision. I did not get that. Then my husband was told in couple weeks there w/b tire sale buy 3 get 1 free. My issue is this : 1. My car with only 20000 miles may already need 4 new tires ? What is the quality of the tires on the CX-5 ? 5/6 is in the middle right ? A 2 rating means replace ? Why do they wear so poorly on a car that drives on highways mostly ? My car is sitting in the driveway. I do not know what to do with it. Very dis satisfied with tire service. More

The Best! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! More

Love my CX-5 This is my 2nd time going to this dealership and this time around with our salesman Cameron was out of this world better! Will be back to see him for This is my 2nd time going to this dealership and this time around with our salesman Cameron was out of this world better! Will be back to see him for sure. More

New Customer This is our first Mazda and first time, therefore, dealing with the folks at Werner. Our son recommended this dealership and we were not disappointed. This is our first Mazda and first time, therefore, dealing with the folks at Werner. Our son recommended this dealership and we were not disappointed. Roger was attentive to our concerns and fully answered all of our questions. His patience and non-aggressive sales approach was very conducive to our leasing this car. We feel confident this will be a good partnership going forward. More

Cameron was great! I had my first time car buying experience at Werner Mazda in Manchester and it was wonderful! I have always heard awful things about going to buy a ca I had my first time car buying experience at Werner Mazda in Manchester and it was wonderful! I have always heard awful things about going to buy a car and the Werner team made me feel 100% comfortable and were kind and willing to go above and beyond to make the experience nothing short of amazing. Thank you guys again for all your help, especially Cameron! More