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West Covina Toyota Scion

1800 E Garvey Avenue South, West Covina, California 91791
Sales: (626) 859-7400

Makes: Scion|Service Center|Toyota
 
Good
72% Recommend

Overall Rating 4

50 Lifetime Reviews

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West Covina Toyota Scion
50 Lifetime Reviews

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West Covina Toyota Scion Info
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Reason For Visit
Sales (New)

"LOVE MY NEW RAV 4!"

Just bought a 2014 Rav 4 using the 0% interest 4-year program and am loving my new car :) The experience with Joseph H. was really great! He was kind enough to show me the different color options and upgrades so that I would feel 100% about my purchase. Worked hard to get the best price for me and Esteven A. was really great at making sure all the electronic gadgets were set up before I headed off on the road! Overall, great experience and would highly recommend to friends and family!

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Employees dealt with

Joseph Hernandez


Reason For Visit
Sales (New)

"Dishonest people from the top to the bottom"

This is the worst dealership I have ever dealt with. Everyone from the middle management to the general sales management are dishonest and full of lies. David Sanchez d*cked me around for 3 days promising that he would have a prius plugin for me and that he would even deliver the car to me. Also promised me that he would buy my old car if no other dealers wanted it. Was not able to keep any of his promises and never picks up the phone or returns calls. I would give this place zero stars if I could.. waste of time and worst customer service I have ever seen. I cannot believe Penske hired these folks and let them ruin their name.

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Employees dealt with

David Sanchez, Richard Silvia, Oscar


Reason For Visit
Sales (New)

"Jeffrey Gonzalez"

The dealers worked well with my father and I and we got the deal that would help us in the best set for us. It was Christmas in July!

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Employees dealt with

Scott Peterson, Gustavo A. Hildalgo, Sean Sahrai


Reason For Visit
Service

"A few months ago I took my Toyota Camry 2012 for service..."

A few months ago I took my Toyota Camry 2012 for service and the person who took my payment whose name is Christina made an inappropriate comment. She asked me to buy lunch for her and her co-worker who is a service writer. A couple of months later I took my car in again and I was helped by Christina. This time she was very unprofessional. She appeared upset about whatever was going through her head and was not paying attention to what I was telling her. The customer service I received from her was very deficient. For these 2 reasons I would like the Service Manager to take care of situations like this to provide better service so other customers don't have to go through this. Service visits are very expensive and as a customer, one should not have to deal with unprofessional employees. Asking customers for lunch in totally unacceptable. Others members of my family have also brought their cars in for service and have also had bad experiences with Christina who seems to not be able to separate personal problems from her job functions. She has a horrible attitude. Other areas of service are excellent. My car gets washed and fixed properly but once you have to come across this woman, everything seems to lose value. I hate to leave West Covina Toyota even though it's so close to home and prefer to go Toyota of Glendora. The staff is very friendly and professional. And they have never asked me for lunch.

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Employees dealt with

Christina

West Covina Toyota Scion responded to this review

February 14, 2014

Thank you for taking time to provide your feedback. Please accept my sincerest apology for your recent experience. It is our #1 priority to ensure the best of quality care & professionalism for all of our guests during their visits with us. Your concerns are very important to us and I would like the opportunity to speak with you personally to address them. Please contact me directly at your earliest possible convenience. You may reach me at (626)388-1644 or email deirdre@wctoyota.com. Deirdre P, Guest Relations Manager



Reason For Visit
Sales (New)

"To keep a long story short: 1. Ray, the finance..."

To keep a long story short: 1. Ray, the finance manager made xxxxx comments toward us, and xxxxxx comments toward my girlfriend, who was purchasing the car. 2. Homer Kabir laughed in our faces when we asked if price negotiation is still open after they made a mistake on the contract. 3. Brent Barnholltz laughed along and proceeded to ridicule my girlfriend because she had a nasal congestion. According to him, he did not want to get in contact with her and proceeded to made a giant commotion regarding it. Is this how they treat customers? It was bad enough that we had to take time out of schedule to re-sign a contract that they made a mistake on. We were then ridiculed and mistreated without a word of apology on their behavior. Go somewhere else, anywhere else.

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Employees dealt with

Brent Barnholltz, Ray


Reason For Visit
Service

"I bought my new Camry from Tommy Barnes at West Covina..."

I bought my new Camry from Tommy Barnes at West Covina Toyota May, 2012, and from day one beginning with Tommy Barnes, I have been impressed with the staff. Your staff is always friendly, professional and ready to help. After I bought my Camry, I received a call from Deirdre Peterson and I was totally impressed, her voice was will filled with caring and the offer to be of service. My Service Advisor, Juan Gonzalez is one in a million, always providing world class customer service. ***C. Shaw***

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Employees dealt with

Juan Gonzalez


Reason For Visit
Sales (New)

"Bought new car.They tried to remove scratches that were..."

Bought new car.They tried to remove scratches that were on car.Their detailer tried 3 times then said they could not do it,their vendor tried and couldn ot do it,their body shop fixed scratches and before I got my NEW car back,they scratched my panel and tried to cover it up with a high gloss paint and a brush.VERY UNPROFESSIONAL.Car was in the shop 5 days and they could not fix it right,First they said they could fix it if I brought it to them for A SIXTH YES SIXTH TIME.I cant trust clowns to touch my car again that would lie and try and hide damage they caused.THEY DID NOTHING TO MAKE ME SATISFIED.I am getting the piece mailed to me and I will take it to GLENDORA TOYOTA.MAybe they respect their customers and see them more than a pay check. CLASSLESS PEOPLE!

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chisty mathews joe castro pepe le pu


Reason For Visit
Sales (New)

"My wife and I had heard about West Covina Toyota and..."

My wife and I had heard about West Covina Toyota and drove all the way from La Jolla, CA to check it out. My friend Doug, wife and I arrived at the dealer and after waiting around for quite a while, my friend and I were greeted by a salesperson named Jasmine who didn't acknowledge my wife. She was very unprofessionally dressed and very flirtatious with my friend and I until she realized my wife was with us. She looked tired and very unwilling to help us. She showed us a couple of cars and when we asked her if we could test drive a Prius she told us she needed to do a credit check first. We had never heard that before but we went in the dealer to do what she requested. She walked away and left us sitting there for at least 15 minutes, while she was texting on her cell phone. We also saw her flirting and laughing out loud with some guy from the dealer. We decided to leave and she looked at us and didn't say anything. We drove to El Monte and got spectacular treatment at Longo Toyota. We noticed all the salesmen and ladies were very professional in their attire, behavior and attitude. We bought our car there. Sorry, Jasmine, you lost a great commission and most off all, you burned the reputation of your place of work with us and our friends

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Employees dealt with

Jasmine Lopez


Reason For Visit
Service

"West Covina Toyota has one of the best team of employees..."

West Covina Toyota has one of the best team of employees I've seen in a long time. Beginning with my first visit May 27, 2012 when I met Tommy Barnes, my first call from Deirdre Peterson and my first service appointment with Juan Gonzalez, also including the cashiers have all been very positive and always pleasant and professional.

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Juan Gonzalez

West Covina Toyota Scion responded to this review

May 28, 2013

Thank you for writing this five-star review. It gives us great pleasure to hear that our staff's professional, pleasant, and positive attitude earned your business. If you have any questions or concerns in the future, please don't hesitate to contact us. Also, be sure to check out the advertised specials posted to our Facebook and Twitter pages for exclusive access to special offers and promotions. Once more, thank you for writing this outstanding review and we look forward to working with you again in the future. Best Regards, Mike Bruning- General Sales Manager



Reason For Visit
Sales (New)

"Mr. Ramirez was accommodating in showing us several..."

Mr. Ramirez was accommodating in showing us several prospective cars affordable for us. A conversant and cheerful person, he entertained us by talking about sales experiences, current events and history which made time fly by. He had the car ready as soon as the documents were signed. Very easy to talk to. Ms. Venegas was able to help me whether to buy or lease the car. I ended up buying the car. She has a nice and charming personality. She is a wise and intelligent. She got me a very good interest rate and I believe she would be a great financial consultant.

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Employees dealt with

Steve Ramirez, Suzan Venegas

West Covina Toyota Scion responded to this review

April 30, 2013

We appreciate you writing this five-star review. It's delightful to hear that Mr. Ramirez was conversant and cheerful during your visit to our dealership. If you need anything in the future, please don't hesitate to ask. Also, be sure to check out our advertised specials by visiting our Twitter and Facebook pages. We hope you're enjoying your new vehicle and look forward to working with you again in the future. Best Regards, Mike Bruning- General Sales Manager

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