West Herr Hyundai

Ryan our salesman was super knowledgeable on options and feature on availability cars. He was patient and friendly. The dealership had great service and competitive prices. I would recommend them to family feature on availability cars. He was patient and friendly. The dealership had great service and competitive prices. I would recommend them to family and friends. More

Pleasant staff at all levels, effort to fit my car in promptly, recommendations to improve car ride ability, efforts to complete recall work while my car was in for service made this my best dealership e promptly, recommendations to improve car ride ability, efforts to complete recall work while my car was in for service made this my best dealership experience ever! Thank you! More

WARNING NEW CAR BUYERS AT WEST HERR HYUNDAI WILLIAMSVILLE, PREPARE FOR RIP-OFF, DO NOT BUY HERE!!!!!!!!!! My husband is a current West Herr customer 2022. Since his experience was fine (Tha WILLIAMSVILLE, PREPARE FOR RIP-OFF, DO NOT BUY HERE!!!!!!!!!! My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Access Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to played us like a fiddle. We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours. They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE". This is total BS... DO NOT BUY HERE. They just lost two customers and two more family members. Very disappointing! More

Charge market adjustment pricing to gouge customers. Awful practice that Hyundai corporate does not support but dealerships are going against. Awful practice that Hyundai corporate does not support but dealerships are going against. More

I had an exceptional experience leasing my Hyundai Elantra from west Herr in Williamsville NY.They made the process stress free, smooth and so pleasant.,Even came to my house with all the paperwork to Elantra from west Herr in Williamsville NY.They made the process stress free, smooth and so pleasant.,Even came to my house with all the paperwork to sign.. A big thank you to the Manager, Jonathan Simonin and his great sales staff,Chase and Cory .,they were truly outstanding. Thank You again, West Herr ,I highly recommend you. More

Excellent service timely done even with all the construction. 3 weeks till the next service construction. 3 weeks till the next service More

Great atmosphere, knowledgeable about cars, friendly… the only problem is there tends to be a long wait time. I know buying a car is usually a longer process but geez. Other than that, everything else was aw only problem is there tends to be a long wait time. I know buying a car is usually a longer process but geez. Other than that, everything else was awesome More

Staff was excellent. Manager is very friendly, and Jim the financial guy was great and treated us like family. Manager is very friendly, and Jim the financial guy was great and treated us like family. More

Exactly 2 weeks from initial sales call to delivery! Tom Bull was awesome with information that's current. Great demonstration of test vehicles. He delivered beyond what was promised. Pickup was also Tom Bull was awesome with information that's current. Great demonstration of test vehicles. He delivered beyond what was promised. Pickup was also a very good experience. Andy Macdonald was there to greet us. The car was ready. The new owner explanation was great. Everything was top notch in dealing with West Herr. More

The Salesman and Manager were very accommodating and always made sure we were updated on how things were progressing. The process of the actual sale went very quickly and smoothly. always made sure we were updated on how things were progressing. The process of the actual sale went very quickly and smoothly. More