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West Herr Nissan of Williamsville
Williamsville, NY
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 204 reviews
November 19, 2025
Best experience. The other lady before was horrible-this was good. The other lady would not even let me book the appointment saying they could not help us and the wa The other lady before was horrible-this was good. The other lady would not even let me book the appointment saying they could not help us and the warranty I had was no good. I almost went somewhere else and dealt with the leak in my sun roof for months until someone else answered the phone and was pleasant and set up the appointment. Service fixed everything in one day. I hope the other person no longer works there because she just refused to give me an appointment even after I came in person to ask. Great service from everyone this time. More
by Catharinevenzon
Employees Worked With
Mike
June 14, 2025
Jen Waters was amazing, she went above and beyond to get the vehicle I wanted. Jen provided all the information and answered all questions.Jen made sure we were comfortable with our purchase . I’ve had noth the vehicle I wanted. Jen provided all the information and answered all questions.Jen made sure we were comfortable with our purchase . I’ve had nothing but great experiences with Nissan. More
by robert54k
Employees Worked With
Jen Waters
May 06, 2025
They were so helpful and nice I will definitely buy another vehicle from them in the future. They took the stress out of buying a vehicle and made it fun. another vehicle from them in the future. They took the stress out of buying a vehicle and made it fun. More
by breezyolen
Employees Worked With
Eric
April 23, 2025
Minimum service times available to wait with vechile. Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appoi Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appointment. My most recent service for a oil change and tire rotation took TWO hours. When checking in the vechicle I asked for a estimate of time and price. The Customer Service rep said I wasn't scheduled to wait with vehicle. Which happened before, so the last couple of visits I always make sure I have screenshots of my confirmed appointment details. Thankfully it was an error. Lastly received a text message that my vehicle was complete. There was a great delay with my vehicle returnting to the service pickup area. Highly disappointed in the lack of efficiency of service during my last few visits. It is noticeably evident that there isn't an efficient amount of service technicians on hand to accommodate. While waiting I was speaking with another customer that happened to be scheduled for the same service as I but an hour earlier whom was still waiting. There ended up being an issue with their window. Neither of received acknowledgement concerning the wait during the wait. I noticed the service representative was overextended when checking me in and out. Highly disappointed. More
by Mack
Employees Worked With
Asia
