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West Herr Toyota of Canandaigua

Canandaigua, NY

Overview
Reviews
Vehicles
4.8
192 Reviews
Call Dealership (585) 394-5280

2435 Rochester Rd

Canandaigua, NY

14424

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Showing 192 reviews

November 15, 2025

Everytime I enter the dealership for service, I'm greated with warm, happy faces. This experience is pretty inviting. They gave my car a 30k mile service which included fuel injection, tire rotation, olf ch More

by jbarden05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The tech that serviced my car. Don't know his name., Nicholas Easton
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November 02, 2025

West Herr employees polite, friendly, efficient, eager to o help! Jodie is always interested in my requests and takes the time to tell me what to expect during my stay and my work is being done. More

by robtjhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodie, Jeff, Nicholas Easton
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Nov 02, 2025 -

robtjhenry responded

X

October 25, 2025

Purchasing my Corolla Cross Hybrid couldn’t be any easier. Chuck, my salesman was friendly, not pushy. All the people I dealt with from sales, finance, service (had mud guards put on), general manager More

by Shirley34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck
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October 08, 2025

Ryan and the people he works with. Are top notch! What a nice experience buying a pickup I will recommend ! More

by hweed58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Easton
Report | Print
August 23, 2025

Very happy with the service they are transparent on pricing and work always completed in a timely manner More

by sally2smith4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service parts dept
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August 16, 2025

Don’t have much experience with WestHerr other than my new truck purchase. Jonathan was easy to work with and everyone else I met there was enjoyable. Waiting to see how their service is. More

by Richm205
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Easton
Report | Print
August 06, 2025

It was professional and courteous, just like every time I take it in to be serviced at West Herr Canandaigua. More

by jeffabeall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
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July 16, 2025

Recent vehicle purchase was flawless along with a pleasant and professional sales person. Well run dealership. More

by dick.hamele
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
dean
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June 25, 2025

Did point inspection never gave me the results. Waiting are so dark you could not read while waiting. More

by leroyyogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Easton
Report | Print
Jun 25, 2025 -

West Herr Toyota of Canandaigua responded

We are sorry to hear this was your experience with us. If you could please reach out to Service Manager, Jeff, we would like to look into this further for you. You can reach him at 585-412-9661. Thank you.

June 20, 2025

Knowledgeable sales staff and courteous, proactive approach made the experience less stressful and more enjoyable. More

by DH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Easton
Report | Print
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