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West Houston Subaru - Service Center

Houston , TX

4.6
65 Reviews

65 Reviews of West Houston Subaru - Service Center

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June 13, 2022

Knowledgeable, efficient, friendly people. Great dealership to work with--appreciate the great maintenance from the service department. More

by helenhext
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
Jul 12, 2022 -

West Houston Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Kindest regards, Steve Palmisano, GM

May 16, 2022

Fast, convenient and hospitable. Made an appointment, got the service I required and was even offered a shuttle, but the service was quick enough that I didn’t even need it. More

by alexgarciabenavides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Alvarez
Jul 12, 2022 -

West Houston Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Kindest regards, Steve Palmisano, GM

May 10, 2022

Service is always excellent. Car is returned nice and clean. Questions about the car are answered by the service person or by a tech if needed. More

by rbrrepro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiep Vo
Jul 12, 2022 -

West Houston Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! Kindest regards, Steve Palmisano, GM

April 13, 2022

When in without appt after road hazard incident. No problem…car was checked for damage and tire replaced. Also completed a maintenance service while there. Washed my car and I was back on the road More

by jdnichols99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Avila
Jul 12, 2022 -

West Houston Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Kindest regards, Steve Palmisano, GM

March 24, 2022

Always clean and the employees are friendly. Efficient and fast service while I wait in their big lobby. More

by grannyk45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember a name
Jul 12, 2022 -

West Houston Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care! Kindest regards, Steve Palmisano, GM

March 21, 2022

Wonderful experience with our service advisor. He took his time to explain what they did and recommendation of future visits of service to be performed. More

by Jan.loehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Great service given
Jul 12, 2022 -

West Houston Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care! Kindest regards, Steve Palmisano, GM

March 15, 2022

I received the best service as usual! Although this dealership is far from my home, it is worth trip! My Subaru Crosstrek is rated as one of the best SUVs! I am glad I purchased it in More

by Leonia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Hatridge
Jul 12, 2022 -

West Houston Subaru responded

Hi Leonia, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Kindest regards, Steve Palmisano, GM

February 16, 2022

They washed my car as usual, but did not vacuum. This is such a small thing, but it does help ease the pain of the big charges! More

by mjsh4362
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names
Jul 12, 2022 -

West Houston Subaru responded

Hi, we really appreciate your feedback! Please let us know if you have any additional questions about the services you received and thank you again for choosing West Houston Subaru! Kindest regards, Steve Palmisano, GM

August 01, 2021

Best Car Dealership I have ever dealt with in my 1/2 century experience. Fast, knowledgable, thorough, good car wash, and good coffee treat. Chris and Heip cheerfully, met me at the Service door.... a More

by jamal.barghouti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Heip
May 31, 2021

West Houston Subaru Service was exceptionally prompt, professional, courteous, and helpful! (I couldn’t even get a different dealership to call me back) They let me know upfront of the cost and even call More

by Berkemeierg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karla Thurman, and porter driver (Lester??)
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