West Houston Subaru - Service Center

Best service experience I’m always happy to go to West Houston Subaru! Rob, Carla and Alex are excellent as a service team! Everyone is knowledgeable and interested in provid I’m always happy to go to West Houston Subaru! Rob, Carla and Alex are excellent as a service team! Everyone is knowledgeable and interested in providing quality care! More

Great customer service as usual Went in for scheduled maintenance. Staff was friendly as usual. Great service as usual. This is why I keep coming back to buy my cars. Went in for scheduled maintenance. Staff was friendly as usual. Great service as usual. This is why I keep coming back to buy my cars. More

Excellent service and excellent customer service. I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston Subaru service advisor, Mr. RICK RODRIGUEZ. I think Mr. RODRIGUEZ went above and beyond and he provided me with an EXCELLENT👌 customer service. Thank you Mr. Rodriguez👍 More

Very pleased The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I w The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I would be wealthy if I had a nickel every time this hollow promise has been made with previous dealers. He called 2 hrs and 15 minutes to inform us the work was done. When we arrived the car was pulled around after it was freshly washed. I couldn’t be more impressed with the commitment to customer service exemplified by Rick and West Houston Subaru. More

Professional and on time service Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the wor Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the work was completed. More

Perfect 6 month checkup Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Ca Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Car was washed before I picked it up. It was a very pleasant experience. More

Problem cured. I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt with promptly. The latest issue with the headlight has been taken care off. More

Service Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot a Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot and are never disappointed. More

My very first service First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very cl First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very clean and staff were very accommodating. Then the free car wash and vacuum after the service is the cherry on top. Keep up the good work!!!!!!!!!! More

Great service The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. I spoke mostly with Robert. Took several days because the parts were stranded in Georgia which also had a storm. When it was repaired I paid the charges with my Visa over the phone and my grandchildren picked up the vehicle. For a an eighty-nine year old that was real much appreciated service. Thank you. More