Westfield Ford Inc

Disappointed with the service provided, i purchased a 2025 st. After walking out of finance, I had to go see sales rel to sign, but I was never given the option to walk around my vehicle. On top of that 2025 st. After walking out of finance, I had to go see sales rel to sign, but I was never given the option to walk around my vehicle. On top of that kept asking about 2nd key I was told they locked the keys up check back the next day still no ke gave them 4 days and still told give me a day a week later still don't have my key than I'm told only mon-Friday so I had to call off work to get key you guys lost my key in should of been accommodated and they should of came to my house or let me come on a Saturday not a good experience and sad part is 2 exployers were bought the same day they already had my car pulled out and not in bay so I could do the walk around I will never come back to westfield ford to purchase another vehicle after this experience this should of been rectified a week ago instead of telling me give me a day and a day turns into a week later no key i definitely wont deal with Miriam again had us sign papers on vehicle because they were in a hurry to leave and lock up I should of had the opertunity to walk around my vehicle come to find out in the light atleast 6 chips on the hood just vary unprofessional to have us sign a no dsmage sheet but eorkers in a hurry to leave 8nstead of allowing us to do actual walk around and I shouldn't have to take a day off work and they should of been honest about the key instead of wasting a week to cut key they should of scheduled it a week later. 3 weeks later, I got my key but had to sit around after my scheduled time to wait for the guy to show up.915 appointment left at 12 More

Purchased 2023 Ford Mustang Mach-E Premium AWD Ext Batt 12.5K miles Love the car however, unable to drive due it was sold to me with an open recall on the wiper motor. Had the Mobile Ford to come out. to 12.5K miles Love the car however, unable to drive due it was sold to me with an open recall on the wiper motor. Had the Mobile Ford to come out. to verify if the part#/sn matches and it did. After that the tech tried the wipers and it did not work at all. So purchased the Mach-E at the end of Jan 2025 and unable to drive due to the wipers does not work at all and don't want to get caught anywhere without the use of the windshield wipers (Dangerous). Been waiting for the part to come in so they can complete the recall on the wipers. So far 3 weeks no parts. Also the 5 digit manufacture door code that comes with the vehicle the card was not in the glove box, I will have to get the dealer to pull the code and give it to me. The charger that comes with the 2023 Mache-E I had to unplug and re-plug it in a couple of time because it stop charging, each time the amber light came on the charger (Which the service dept. will take care of)Also I would loved for it to have been detailed on the inside before purchased was not bad but I myself have personally detailed my vehicles and clean it from top to bottom. Did not come with the the air inflator/sealant, I purchased one. More

Friendly, knowledgeable, great service, great Sales Rep Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus! Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus! More

Carm and Amen are the best people in the Car business. My family has been going to Westfield Ford for years and will continue because of the way we are treated. My family has been going to Westfield Ford for years and will continue because of the way we are treated. More

the finance person is a deceitful human, he cannot be trusted, i will never set foot in this dealership as long as I am alive. trusted, i will never set foot in this dealership as long as I am alive. More

Westfield Ford is the BEST JOHN COSTELLO was knowledgeable friendly and helpful so thank you JOHN knowledgeable friendly and helpful so thank you JOHN More

A good ordering, sales, and delivery experience. Very easy to work with without too many typically car and finance office games. Very easy to work with without too many typically car and finance office games. More