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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
956 Reviews

956 Reviews of Westown Ford Lincoln - Service Center

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August 27, 2025

Good at listening & explaining what needed to be done. Then explained what was done. More

by sug36
Recommend Dealer
Yes
Employees Worked With
MICHAEL McLAUGLIN
August 19, 2025

Not sure who Daniel is, but if he’s the service manager, he made me feel comfortable,and the service was fast. Greatly improved! More

by old73gooserider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

They were quick,easy and answered all my questions. Very friendly staff both on the phone and in person. More

by kljackson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

They got me in for oil change the next day and they were fast about getting it done More

by wesselj97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

Daniel checked on my extended warranty to ensure it covered the replacement of the tire pressure gauge sensor and got back to me in a timely fashion. He was able to order the replacement part and sche More

by Wgbj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Good service. Don’t really care for how the pick up and payment process is. Would rather be able to talk with service department at pick up incase there is an issu More

by amy_jo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McLaughlin, excellent service
August 08, 2025

Westown is a great place to buy a car and/or get it serviced. Fast, Friendly, efficient & expert service. More

by mustanglady548
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

No hassles, listen to what you have to say and fixes the problem. Better then any other service shop More

by Jkalxndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Professional scripted operations and very courtesy it’s all good. However it’s gave me no choices in repairs/replacements it’s very expensive to do business with the dealerships. More

by Riordanjohnjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

I drive from another city, had scheduled appointment. Upon arrival few minutes late. No problem, wrote up work order took my keys and BAM performed the scheduled service. After completion explained all t More

by 1973mjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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