White Bear Acura Subaru - Service Center

Oil change and tire rotation from closest Subaru dealer where bought our Subaru Outback vehicle. Job done as expected. where bought our Subaru Outback vehicle. Job done as expected. More

Service quality continues to deteriorate. I brought the car in for 48,000 mile service (oil change and tire rotation). The next day, I got a low tire pressure warning. Inspection revealed tha I brought the car in for 48,000 mile service (oil change and tire rotation). The next day, I got a low tire pressure warning. Inspection revealed that pressures were incorrect, indicating they had not been checked. In addition, there was oil around the filter. Subsequent conversations with Donovan and Dee made me believe that this was not unusual. Donovan indicated that they train their employees, and I responded "This isn't training - anyone off the street would have done better." Donovan abruptly said "Don't tell me how to hire my employees!" and hung up. I'm concerned that the employee messes up something serious and harms someone. Adding to that, the inspection revealed that the rear tire condition was "yellow", but it wasn't mentioned by the advisor. At an earlier visit, a marginal battery wasn't mentioned. In each case, we subsequently bought replacements elsewhere. More

Friendly people that know what they’re doing. Love this dealership. I’m glad I bought my car here Love this dealership. I’m glad I bought my car here More

Servicing my car was quick, flexible and respectful. You feel comfortable asking questions and they can usually accommodate. You feel comfortable asking questions and they can usually accommodate. More

Service department provided fast and efficient services; helped getting me touch-up paint to fix scratch we got on our recent trip, and told me how to fix it. All worked out well. Very pleased with our p helped getting me touch-up paint to fix scratch we got on our recent trip, and told me how to fix it. All worked out well. Very pleased with our purchase! More

Shared nicely made video from the service tech,Ronald very professional and thorough explaining work done , service options and current condition of my vehicle. Service advisor Melanie was Friendly and k very professional and thorough explaining work done , service options and current condition of my vehicle. Service advisor Melanie was Friendly and kept in contact throughout. Nice waiting area with nice assortment of refreshments. Thanks!! More

After spending $1721 for service and repairs, I had asked to have the vehicle washed, point, it was not washed. to have the vehicle washed, point, it was not washed. More

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to replace it for a cost of over $9,000 to us. They told us they didn't know when it would no longer function but gave us tips as to what to watch for. Shortly after that we found out elsewhere that Subaru had extended the warranty on the transmission and were obliged to replace it for free. We went back into the dealership with our new knowledge and they agreed to fix it. They didn't replace the transmission entirely, which was what they told us had to be done, but instead simply replaced the transfer clutch. That was covered by the extended warranty. We are shocked that the service person we worked with would try us to get us to pay over $9,000 out of our pocket when they were obliged to fix or replace the transmission for free. And he was comfortable letting us drive around with a faulty transmission, knowing that it could break down at any time. On top of that, he charged us for the initial diagnosis. I appealed to the manager and got that money back. We reported this incident to Subaru headquarters and got no satisfaction. We have since sold the car and will never buy another. Beware of the White Bear Subaru service department. More

I was greeted immediately upon arrival. Plus, my vehicle was done sooner than promised. Very clean service department. Plus, my vehicle was done sooner than promised. Very clean service department. More