To sum it up, they are as crooked as the presidential candidates. The way they acted is very much like a bait-and-switch fraud scheme.
I was searching a car quote online with multiple dealers. Asia Dunnican from White Plains Nissan responded my email and was extremely accommodating on my requests. She agreed my price on the car and all the specs I mentioned on phone after asking her manager and asked me to come in on Sunday to finalize the purchase. To show my good will, she asked for a $500 deposit over the phone which she said it was full refundable with no commitment. I took a 20-mile drive to get to the dealership on Sunday on time. She was late and referred me to another salesperson Mahari Davis. Mahari again asked all the information I already gave Asia Dunnican and left my hanging. I just sat there for 10 minutes without anyone attending. A sales manager finally answered at my request and it went south from then on. The manager started all car dealership cliche by first saying what I am ordering is a lower trim, the price I got was absolutely impossible for what I want, hinting I was trying to get away with something there. I did all the homework and knew that I was asking a fair price. I told him the price was agreed upon and I paid the deposit already. He just refused to do it and acted ignorantly which was not how I would treat others, I could not do anything but left. Asia Dunnican appeared again and claimed what She promised on phone still held if I just come in the next day to talk to the other sales manager. After thinking over what happened, I decided not to do business with them again and emailed/called her asked for the refund. She said I had to come in again to get the refund. I do not want to waste time on a 40-mile round trip for something they are responsible and asked her to refund to the credit card directly. She went into silent mode since then without responding my emails. Now I am in process of retrieving my money through the credit card company and getting the local authority involved.
Avoid this place at all cost, you can get whatever price they promised from reputable dealers around the area and they are plenty.
Update: After complaints are filed to Nissan Corp and BBB, the dealership contacted me in a fairly cold manner to refund the money they unlawfully kept and did not even offer a verbal apology. You decide if it is worth the trouble.