White's Ford
Orrville, OH
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Corey got me in for service quickly. The tec that did the work didn't finish it to suit me. Not good. The tec that did the work didn't finish it to suit me. Not good. More
Everyone was very helpful. I was very specific in my oil change request and they accommodated me. I was very specific in my oil change request and they accommodated me. More
Very friendly and they stand behind there word thru and thru. I highly recommend White's Ford. Larry Woods is my salesman. I travel 4 hours from Michigan just to deal with Larry. thru. I highly recommend White's Ford. Larry Woods is my salesman. I travel 4 hours from Michigan just to deal with Larry. More
Everyone worked with me and wasn't just trying to sell me a car. Thank you a car. Thank you More
Had a no start condition while visiting family, and greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the en greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the end of the day on a Saturday. More
The service department has always been very courteous and communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our re communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our repairs- Jacob communicated details. Very satisfied!! More
Will never return. Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication was minimal. I had to keep reaching out. More
They were great! ! They picked up my car and returned it! Went above and beyond letting me know what the car needed in repairs and took care of it all! ! They picked up my car and returned it! Went above and beyond letting me know what the car needed in repairs and took care of it all! More
I purchased my tires from White’s Ford, despite multiple service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires 3 separate times for corrosion and losing air. During one service I was told the technician showed up late and he was hung over so they were running late, later in that visit I was told the same technician could not figure out how to fix my glove box so I would need to come back. Another visit I waiting 3 over hours for an oil change for which I had an appointment. Most recently I had them look at my tires as several people pointed out they were bald on the front outside. While there I was spoken to condescendingly by the owner’s son and told I had 50% life left, ignoring my questions about the front tires that were bald. I pointed out that I was never offered a tire rotation which was why they wore unevenly, I was told he didn’t know why I wasn’t offered a tire rotation (which was complimentary since I purchased the tires there). The tires were 2 years old with under 22,000 miles. I went somewhere else to purchase new tires, while there the 4th stem had to be fix for corrosion. I was loyal to White’s, since they had treated me well for many years, driving 25 minutes each way for oil changes and service. Sadly, their service had plummeted and this last situation “was the straw that broke the camels back”. I will not go back. Customer service and integrity are no longer a part of their service. More



