Whitten Brothers Mazda - Service Center

Terrible service - Spent almost $5,000k in service and preventive maintenance on 2008 Mazda CX-9 over the last four years. Brought car in for slight shuddering, Whitten changed front cylinders, then back preventive maintenance on 2008 Mazda CX-9 over the last four years. Brought car in for slight shuddering, Whitten changed front cylinders, then back cylinder, then did not know what to do and now diagnosed that a torque converter/transmission replacement for $4000 is necessary. Steve Young is unprofessional and unresponsive. Still waiting for one of the owners to call me back. More

Several months ago I had a bad service experience with Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. More

Whitten Advantage is garbage -- Lifetime warranty on engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil fr engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil from the time they stopped doing it free (36k miles) to now (73k miles). I change my own oil! Who keeps receipts of cases of oil? They will find any way to get out of repairing something. There's always a loophole. I also had an extended warranty through easycare which covers up to 75k miles -- they denied the claim first. The service manager took pictures and sent to them to prove that maintenance was not the issue. Now I find out that the "Whitten Advantage" should cover it. So the people who were defending me and taking pics to prove I was in the right are now backtracking when they have to cover it under their "warranty" saying the same thing. That I didn't have the proper documentation of oil changes. What a bunch of crap. I will never buy from them again. More

Went in for an oil change that I made an appointment for and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my d and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my dissatisfaction and got no response until I emailed Mazda and then the response was well of course it took 2 hours we had to change a filter. Not even an apology was coming from them. More

In my experience, their service department over-charges for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and did not go out of their way to identify noises I described to them upon bringing the car in. Service personnel were less than friendly. More