Wilkins RV of Rochester

They'll sell you a trailer fast enough, but try and get a NYSI the year after and you are given an appointment 2 months out! We bought our Wolfpup from the Victor store in 2020 and this is the second year th NYSI the year after and you are given an appointment 2 months out! We bought our Wolfpup from the Victor store in 2020 and this is the second year that we need it inspected. Told that I can get it inspected at the Churchville location 2 and 1/2 months from now! I'm retired so I can take it in anyday/anytime... doesn't seem to help... maybe I should buy a new every year? That or give the trooper's their phone number and explain that I tried to get it inspected, but.... Simply amazing!! More

I privately purchased a Grand Design Reflection 29RS that had been serviced at Wilkins RV of Victor in October 2020. The bearings were supposedly greased during this service. In May 2021, I had driven this had been serviced at Wilkins RV of Victor in October 2020. The bearings were supposedly greased during this service. In May 2021, I had driven this RV approximately 1200 miles when a bearing failed and seized on the spindle. This happened on Memorial Day weekend. Fortunately repairs were able to be made to the tune of $890. The person doing the repair work inspected the other bearings and found that all of them lacked the proper amount of grease. I called Wilkins to discuss this issue and was told that they warranty their service for 90 days (gee, that's great since those 90 days were in the winter) and they only honor it for the person that owned the RV at that time. Wilkins does not stand behind their work and everyone should be skeptical that the work is even done correctly. More

We just purchased a brand new, 2021 Zinger Lite camper from Chris Carpino! I wish there were more stars to rank Chris because he is an easy going guy who went out of his way to show us a camper we thought from Chris Carpino! I wish there were more stars to rank Chris because he is an easy going guy who went out of his way to show us a camper we thought we might purchase. Turns out, that camper wasn't for us and we discovered the camper we fell in love with. Great deal, no hassles and the entire sales team was exceptional start to finish. Thank you to everyone from Chris, David, Jonathan, Angie and Cory! We are so excited to tow this camper across country this year and into the future. This is our second travel trailer from Wilkins and we couldn't be happier! More

Service after the sale Is questionable We just purchased a new Cougar 3 weeks ago. On our first trip out we found that we were unable to get hot water, this was also the case with our frien We just purchased a new Cougar 3 weeks ago. On our first trip out we found that we were unable to get hot water, this was also the case with our friend who was also out for the first trip of the year with her new Freedom Express from Wilkins. Both of us had gone through the walk through and were shown all of the necessary workings and told the units were prepped and ready to go.Fortunately there was a Wilkins mobile technician driving by in the campground that I stopped and he found that both units had not been set up for use. Hot water bypass valves had not been opened. A short time later we went into our camper and found the floor flooded. We found in another compartment the water docking station was spraying water from a split fitting. Obviously their prep didn’t include running water to check everything was ok. I went to Wilkins the next morning and they told me to drop it off the next day and they would have it done in a couple of days. It’s been a week without any updates from Wilkins so I called and was told it would be 2 1/2 weeks more. That means we pretty much lose the entire month for camping. Our friend had noted issues with the decals on her unit were gouged during her walk through in April. She has yet to hear anything from Wilkins since that time. It is obvious they have customer service issues in their service department. A simple phone call with updates would go a long way to satisfy customers. I do have to say the only responsive person to issues has been Brooke Derbini in Finance Office, she is willing to help follow up on issues even though it isn’t her job to do so. More

No "pushy" sales We came to Wilkins in Churchville to see about trading in our travel trailer a week ago. We met with Gary Blythe and were impressed by his easy yet k We came to Wilkins in Churchville to see about trading in our travel trailer a week ago. We met with Gary Blythe and were impressed by his easy yet knowledgeable manner. We traded our present camper in for a used one that was bigger and had a floor plan that we both really liked. We are very pleased with our purchase and cannot wait to start camping again! Plus, Brooke Derbini, the finance manager, was attain our financing needs. More

THIS PLACE NEEDS HELP BUYER BEWARE , BUYER BEWARE , BUYER BEWARE !!! IF YOU DECIDE TO DEAL HEAR YOU BEST BE PREPARED TO PUT MONEY DOWN OR BUY IT THE SAME DAY YOU LOOKED AT BUYER BEWARE , BUYER BEWARE , BUYER BEWARE !!! IF YOU DECIDE TO DEAL HEAR YOU BEST BE PREPARED TO PUT MONEY DOWN OR BUY IT THE SAME DAY YOU LOOKED AT IT OR THEY WILL SELL IT FROM UNDER YOU . EVEN WHEN THE SELLS MANAGER TELLS YOU NOT TO WORRY ABOUT IT . FIRST VISIT HORRIBLE , THE SECOND VISIT WAS GREAT (ONLY BECAUSE THE OWNER WAS INVOLVED ) AFTER DEALING WITH THIS FOR A WEEK WE FINALLY CAME TO AN AGREEMENT ON FRIDAY AND WAS GOING TO SEAL THE DEAL ON SATURDAY ONLY TO FIND THE CAMPER WAS SOLD SATURDAY MORNING FOR MORE MONEY . SO MUCH FOR CUSTUMER LOYALTY More

Needed a window part We bought our camper brand new from Wilkins in 2015 .... In May the handle on one of the windows came off ... We went to the Victor location where th We bought our camper brand new from Wilkins in 2015 .... In May the handle on one of the windows came off ... We went to the Victor location where they said they would order it and call us . After many phone calls and it now being September and still getting the run around, we drove to Churchville and spoke with Nancy .... she was wonderful, contacted the manufacturer through a email and within 1 day we had this issue solved !!! Part was mailed out at no charge to us ...... I would recommend going here and dealing with Nancy if you want expert, caring customer service ?? More

Awesome experiences Our salesman was good. Cory was great with doing all the financing , Henry is the service was awesome worked very hard to get our truck hitch and ever Our salesman was good. Cory was great with doing all the financing , Henry is the service was awesome worked very hard to get our truck hitch and everything done when promised.. I will come back to Wilkins , Last but not least we LOVE our new camper.. Thank you Wilkins fair your outstanding service More

Great experience! Devon was able to find the exact RV we were looking for. It had to sleep me, my wife and my grandkids. We love the RV. We did have a few manufactur Devon was able to find the exact RV we were looking for. It had to sleep me, my wife and my grandkids. We love the RV. We did have a few manufacture problems but Brooke Bean was able to help us through this and make our experience a good one. Brooke was very patient with us and understood everything we were asking. I would recommend Wilkins RV to everyone in need of a camper. Kayla Clemons has also been extremely helpful. More

Great experience! Had a great experience buying a Teardrop Trailer. No high pressure sales. Jeff was very patient and helpful! Looking forward to the adventures this s Had a great experience buying a Teardrop Trailer. No high pressure sales. Jeff was very patient and helpful! Looking forward to the adventures this summer! More