Williams Kia

$250 for nothing After waiting 2 weeks for an appointment, I brought my car from over an hour away (as this is the closest Kia dealership since I moved) to attempt to After waiting 2 weeks for an appointment, I brought my car from over an hour away (as this is the closest Kia dealership since I moved) to attempt to fix a major acceleration issue with my six year old Kia. After fixing a wire that they thought was the problem, they test drove it and said it was better. I was skeptical so I asked to test drive the car before I checked out to see if it was any better before I left, but they would not let me. I was basically told if this didn't fix the issue that it would be very expensive to repair, implying that my 6 year old Kia was not worth fixing. So I just cashed out and left. But as soon as I pulled out, it was obvious that the problem was no better. How any serious tech would think the problem is fixed when the car is hitting 5000rpm to get up to 25mph, I don't understand. So I turned around and brought it back to tell them the car was no better. The service manager and tech essentially through their hands up in the air, didn't offer to take another look or take it for a drive to even offer a guess what the problem was. They just said, well it might be expensive and take a long time to figure out. Again implying that a 6 year old Kia is not worth fixing, and giving the strong impression that they just did not want to deal with it. So I left. Worst experience I ever had with any auto shop or dealership. I certainly will not return, and would not recommend anyone else to use this shop. I should have just gone to my local repair shop, but I thought that a Kia dealership would be better able to fix a Kia, instead I wasted half of a day, drove 100 miles, and spent $250 to have my car run just as poorly as it did when I brought it in. More

Is it really worth it? On several occasions I returned to have my front wheel bearing replaced and they refused to service it under warranty because they didn’t believe they On several occasions I returned to have my front wheel bearing replaced and they refused to service it under warranty because they didn’t believe they were bad. After being given the all clear multiple times I smoked both bearing causing me to have to replace the the cv axles less than 1000 miles later. I tried to get part numbers for the replacements and they refused to give them to me and when I ordered front suspension parts from there they charged over 4 times as much for them and they were the wrong part. When I tried to return them they wanted a restocking fee. I’ve owed a Lexus IS250 that was much cheaper to maintain and purchase parts for. They charge way to much for parts and their refusal to give part numbers is ridiculous... are these proprietary parts?!? No, just parts I can get online but are next to impossible to purchase at a parts store. Their service is a joke and customer service is next to non-existent. Save yourself the trouble and buy something other than a Kia unless you want subpar service, parts, and vehicles. More

Thus was a great experience. I purchased a new vehicle on my own. As a women Greg Moore treated me very well. He made the experience exceptionally well for me. Greg answered all I purchased a new vehicle on my own. As a women Greg Moore treated me very well. He made the experience exceptionally well for me. Greg answered all my questions and picked out the perfect car for me. I love e my 2017 Kia Serento. I have bought at Williams before and I will cont to do so. Greg More and Mike the financial manager ate great assets to this dealership. More

Best car buying experience I wanted a car with good insurance costs, an environmentally friendly car, care free, good car ratings and I discovered it at Williams Kia. I fell in I wanted a car with good insurance costs, an environmentally friendly car, care free, good car ratings and I discovered it at Williams Kia. I fell in love with the Niro, told my sister in law in Tennessee about it and she bought one. The staff at Williams Kia were very patient with me, answering all of my questions, going over purchase vs. lease numbers. I felt at ease and confident dealing with this dealership. Mike and Devin are the greatest. Best of all, I'm still loving my Niro. It's very user friendly. The only thing I would change is: make the hatch back automatic. More

Cars on Website did not exist Cars on the website were not available at the dealership, and I was told a price listed on the window was not the correct price, but a was, in fact, a Cars on the website were not available at the dealership, and I was told a price listed on the window was not the correct price, but a was, in fact, a typo error. More

excellent service!! After losing a serpentine belt in Brevot, Mi. I called Kia service as my Serento was still under warranty, not only did they send a tow truck out 3 ho After losing a serpentine belt in Brevot, Mi. I called Kia service as my Serento was still under warranty, not only did they send a tow truck out 3 hours to pick me up but the was driven 4 hours south to Williams Kia arriving there at 4 am.. It was amazing . Ken Matthews the service manager knew I was there at the dealer waiting for them to open. He was a true professional,friendly,and had the belt covered by the warranty,and I was on my way home in 2 hours More

Seemed like i was a bother........... Friday night 7.00 pm. SALESMAN STANDING IN A CIRCLE CHATTING .....HEY GUYS ID LIKE TO BUY A CAR?? OH SORRY WE WERE TELLING STORIES....JUST CAME FROM TOYOTA WANTED TO SEE SALESMAN STANDING IN A CIRCLE CHATTING .....HEY GUYS ID LIKE TO BUY A CAR?? OH SORRY WE WERE TELLING STORIES....JUST CAME FROM TOYOTA WANTED TO SEE WHAT YOU HAD' SAW A KIA OPTIMA ON LINE.....YEA WE SOLD THAT.......HOW ABOUT THE JEEP COMPASS? WE GO OUT TO LOOK AND I SAID I WILL TAKE FOR A SPIN. TRADING IN MY ,VAN WOULD LIKE $ 2000...THATS WHAT TOYOTA DEALER OFFERED ....UPON RETURN ERIC SAYS YOUR VAN IS WORTH $50 BUCKS....... I SAID THATS AN INSULT...I CAN SELL TO HOMELESS GUY FOR $60.....GAS IN MY TANK WORTH $50. I SAID IF I BUY IT STRAIGHT OUT WITH NO TRADE IS PRICE NEGOTIABLE? NO.....OUR PRICES ARE THE LOWEST AROUND.... THERE ARE 365 DAYS IN A YEAR... I WILL TELL 1 PERSON EACH DAY WHAT A TURD THIS PLACE IS. MR. WILLIAM MUST BE LIVING IN A FOREIGN COUNTRY. SAD :( More

Great dealership...three cars in two years !! Well run dealership with friendly employees. No big pressure to commit. Even had salesman represent us at a sister dealership ( vehicle # 4 from sam Well run dealership with friendly employees. No big pressure to commit. Even had salesman represent us at a sister dealership ( vehicle # 4 from same man. ) Greg Moore is just a joy to work with. Good selection of all models on site. More

Purchase of 2016 Kia Soul This will be the purchase of my second Kia Soul. The first one was not the best service, the salesman was not the best. But I loved the car (used) and This will be the purchase of my second Kia Soul. The first one was not the best service, the salesman was not the best. But I loved the car (used) and your service manager always polite and thorough. I came in last Wednesday, greeted politely by Eric Pfropper. Very well mannered and he was very easy to work with. Eric met all my needs with new car!!! Thank you Kia and Eric! He's the best! RSaavedra More