Williams Subaru of Charlotte

After a week long search of internet deals and dealer visits I was lucky enough to walk into Folger Automotive. We had all but given up on finding the vehicle we wanted at the right price and from someon visits I was lucky enough to walk into Folger Automotive. We had all but given up on finding the vehicle we wanted at the right price and from someone that made the process enjoyable as it should be. Folger just happened to have a 2006 Toyota Sequoia with the features we were looking for and at a great price. After some of the dealer experiences over the past week it was a pleasure to work with Bob as we drove and inspected our possible new car. He was quick with answers and light on sales speak-very straightforward and easy to talk to about our questions and concerns including final pricing and financing. All in all, the easiest and most pleasurable car buying experience we've ever had. I would recommend Folger to anyone in the market for a new or used car. Thanks Bob! More

Great salesman (Jim Gamble). Dealer had the exact car we were looking for. Jim helped us through the trade in process And got us more than we expected. Jim gave us multiple test drives and showed us every were looking for. Jim helped us through the trade in process And got us more than we expected. Jim gave us multiple test drives and showed us every feature. He helped us set up the navigation, the Bluetooth, and the stereo. More

Helpful sales people-did not have to wait to be shown a car. Willing to negotiate on trade in values to bring the price in line with what we wanted. Price specials brought us back to buy the car sooner t car. Willing to negotiate on trade in values to bring the price in line with what we wanted. Price specials brought us back to buy the car sooner than we had originally planned. Folger Automotive has been in Charlotte a long time-good reputation. Ordered the car and was kept up to date on the status. Purchase and transfer of title, license, etc was extremely seamless. Paperwork was done ahead of time. Finance manager, Tom, was extremely efficient, professional, and courteous. No "high pressure" uncomfortable shenanigans with this dealership. I would highly recommend them to anyone. Bob was very thorough in going over the mechanics and features of the vehicle. More

Our first Subaru ever, and my first new car in over 10 years. When we decided our old car needed a break I began an exhaustive study on what to buy to replace our Buick LeSabre. After weeks of internet years. When we decided our old car needed a break I began an exhaustive study on what to buy to replace our Buick LeSabre. After weeks of internet research we narrowed our search to the 2010 Subaru Outback. My wife had bought another brand from Folger several years ago and was not afraid of the experience with this dealer. I scheduled our test-drive using the internet form and heard back from Jim Gamble promptly. Jim was helpful and knowledgeable during the test-drive and I was most impressed that he did not try to "oversell" the car. We already had a good idea of the color and features we were looking for and Jim was happy to try to locate one for us. We ended up ordering "our" car. The car arrived sooner than anticipated and Jim walked us through the pre-delivery process. Tom completed the financial transaction and was knowledgeable, helpful and polite. He did not "pressure" us on any additional features but we bought extended coverage anyway. The price of the car was actually lower than I had anticipated and Tom was able to secure a better interest rate than we had been pre-approved for through "our" bank. All around this was as enjoyable as a car-buying experince could be. More

They gave me as good a deal as I could find in the Subaru forums(the same as quoted from that New York state dealer). I did everything over the Internet and finally telephone. When I went to pick up the car, forums(the same as quoted from that New York state dealer). I did everything over the Internet and finally telephone. When I went to pick up the car, Jim Gamble(the Internet salesman) went the extra mile in giving me detailed explanations of how all the bells and whistles worked and even took me on a test drive to show how those paddles worked on the transmission. I would not buy a Subaru anywhere else. More

After owning Hondas exclusively for more than 20 years, we were considering buying a Forester after seeing its high rating in Consumer Reports. Salesman Robert Pebler did an excellent job educating us abou we were considering buying a Forester after seeing its high rating in Consumer Reports. Salesman Robert Pebler did an excellent job educating us about the car's safety and engineering features. Even though we had already done a lot of research, we learned a lot more from him. In addition to being very knowledgeable, he was very friendly and easy to work with. We decided to purchase. At this dealership, even the "dealing" portion of the transaction was very friendly and low-key. We did not walk away -- as we usually do -- with a bad feeling about the experience. Instead, we got a good price and had a good experience too. Everyone we met was friendly and helpful. We would definitely buy here again and recommend it to others. More

Excellent Service!! Very honest and straight to the best deal for the customer. I had been shopping around for a used vehicle and had visited several dealerships where I felt as though they were just trying deal for the customer. I had been shopping around for a used vehicle and had visited several dealerships where I felt as though they were just trying to rake me over the coals to make as much $$ off of me as possible. When I went to Folger Automotive they were excellent. Needless to say I just purchased my first vehicle (and not my last) from Folger Automotive. I would highly recommend this dealership and Bill (in particular) to anyone! More

Visited first time on a very rainy Sunday. Dealership wss not officially open that day, but there were a couple salespeople and a sales and marketing director there that day. A salesperson was not avail wss not officially open that day, but there were a couple salespeople and a sales and marketing director there that day. A salesperson was not available, so the sales and marketing director gave me great assistance, and allowed me to test drive several cars. He nicely walked me to the cars with an umbrella and gave fantastic service. When I returned a couple weeks later to test drive and look at other cars, the salesperson did a fantastic job of showing me all the features on the car. They were very knowledgeable, gave great customer service, were very respectful of my needs and timing. I especially appreciated that the dealership was proactive, but not pushy. Great Job! More

Once again I was really happy with my experience at Folger. Very relaxed atmosphere and they are "straight up" - Neil Gelbert is especially fair and candid about the amount of consideration they can g Folger. Very relaxed atmosphere and they are "straight up" - Neil Gelbert is especially fair and candid about the amount of consideration they can give. Bob Matzke was very helpful and pleasant to deal with. He made sure we understood everything and we were satisfied with the deal. He also took the time to ensure that we had all the information we needed to feel comfortable with the process. "Closer" is generally a negative term but in this case, as Closer, Tom Pauley, the financial person was great to deal with. He is knowledgeable but also personable and funny and that helps when you are going through the last steps and signing documents. I will continue to recommend Subaru and Folger to friends and relatives and look forward to purchasing my next vehicle from them. More

As I mentioned to Jim upon completion of this sale, I'm was thoroughly impressed on how painless this transaction was. Jim was very professional and did a great job throughout the process. I'm looking fo was thoroughly impressed on how painless this transaction was. Jim was very professional and did a great job throughout the process. I'm looking forward to my first Subaru as I've heard great things from them friends who own them. Folger is a great dealer to work with and I'll recommend them to friends, co-workers, and more. EXCELLENT JOB. More