Williamsburg Chrysler Dodge Jeep RAM

Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I have met. More

Service team and parts department went above and beyond any other dealership. They solved the problem with my vehicle in a timely fashion and even found the parts needed that were on back order. Thank you any other dealership. They solved the problem with my vehicle in a timely fashion and even found the parts needed that were on back order. Thank you WCDJR! More

I purchased my truck here after having a truly horrible experience with the service department at this dealership where I swore I would never purchase a jeep product again. I purchased my 1500 from them 2 experience with the service department at this dealership where I swore I would never purchase a jeep product again. I purchased my 1500 from them 2 years ago. I have avoided the service department due to my prior experiences with them until recently when I needed them to replace a cracked exhaust manifold under warranty. Here I am. In December, with an appointment for January after starting the process in August. I love the truck, purchase was fine, don't count on them after you drive away. More

Customer service has gone down hill in a lot of dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their int dealerships. This one in particular has a disappointing service department. Not only is the customer service not great, but I also question their integrity in doing the work requested. I brought my vehicle in for SOS button unavailable and they had it for more than half the day just to be told it was due to my subscription coming to an end. All the trucks I’ve owned with this feature never had a message like that come up.. so doing some basics google research found this (see pictures below).. it’s a shame, this Williamsburg Ram is only 5 minutes from my home and I would prefer to drive to a different dealership to get work done. Not only that, but they are a bit more expensive than other dealerships around for subpar customer service.. please be aware. More

This dealership should not have the privilege of carrying Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in Dodge. Dodge products are fantastic, this service department is a complete joke!! We have had our back window leaking when it rains and took it in as it is under warranty. Kept the vehicle all day to determine it needed to be replaced. Told us that they would order the part but made it sound as if it would be a few days to a week. Called multiple times to get status after 1 week. 12 calls and being on hold for over 2 hours total was finally told the window was indeed ordered but it is going to take a week or two to get it in. Fast forward over 30 days...YES a full month. Four more calls and being on hold for almost an hour only to be told, they would look into it and let us know in a few hours. Five hours later no return call, called back and on hold for 22 minutes to ultimately be told that they cannot do the repair as they don't have a body shop. Service "MGR" Sean needs to go back and learn basic customer service. No regards for a customers time. Originally wrote a review and he kindly asked us to remove it as he "was going to make it right". Haha. Joke is on us!! He did NOTHING!! If you have a Dodge, RUN AWAY from this dealership!!! The complete lack of customer service and continuous lies shows there is a complete lack of integrity and morals. We were looking at purchasing a 2nd vehicle ...of course we will go with Dodge, however, we will NOT even consider this joke of a dealership. RUN!!! More

Trusted work that never fails. Both the service and parts department were very professional and brought my Ram 2500 6.7L back to life. Both the service and parts department were very professional and brought my Ram 2500 6.7L back to life. More

Professional and knowledgeable I would never take my vehicles anywhere else. Will runs the best shop in Williamsburg. He is never too busy to take the time and explain the problem and the fix. vehicles anywhere else. Will runs the best shop in Williamsburg. He is never too busy to take the time and explain the problem and the fix. More

Tom in the Service Department was rude, talking over me & very opinionated on the phone about the services I was requesting. For this to be my first encounter with the dealership I would very much rather do very opinionated on the phone about the services I was requesting. For this to be my first encounter with the dealership I would very much rather do the work myself than trust them with my vehicle. Everyone deserves respect and that was just not given to me in return. More

The service manager was extremely rude and did not properly repair the vehicle. We left and immediately had the same problems. properly repair the vehicle. We left and immediately had the same problems. More

Experience has been outstanding from the minute I purchased my Kia Sol a year and a half ago. There Service Department is the BEST EVER.. They go out of their way to take care of their customers and purchased my Kia Sol a year and a half ago. There Service Department is the BEST EVER.. They go out of their way to take care of their customers and are helpful, kind. Knowledgeable and courteous. They have made every experience so pleasant and easy! More