Willis Cadillac - Service Center

Finally, changed my mind!! I had a terrible experience with Betts many years ago. No one has ever changed my mind about this service department, until now. The only reason I'v I had a terrible experience with Betts many years ago. No one has ever changed my mind about this service department, until now. The only reason I've gone here over the last couple years is because my vehicle is under warranty & it is a convenient location. I had planned to start servicing somewhere else after this visit, but NOT now. Today, they listened, corrected problems (even one I didn't ask for), gave me a clean & same brand loaner, and kept me informed. Thank You Quentin! More

Best service!!! Tim Nelton could perform a 4 wheel alignment on the space shuttle. He's aces!!! My truck was washed and vacuumed at no additional charge. Tim Nelton could perform a 4 wheel alignment on the space shuttle. He's aces!!! My truck was washed and vacuumed at no additional charge. More

Willis Service I brought my Escalade in for service and the service people were courteous, quick and knowledgeable. I am very satisfied with Willis Cadillac and wil I brought my Escalade in for service and the service people were courteous, quick and knowledgeable. I am very satisfied with Willis Cadillac and will be seeing them first for my next vehicle purchase. More

I was very happy with the service! Quentin Downing did a great job in getting my vehicle serviced. I was very happy with the entire process. I will bring all of my GM work to Willis. Quentin Downing did a great job in getting my vehicle serviced. I was very happy with the entire process. I will bring all of my GM work to Willis. More

Vehicle service Kurt was my Technian in the Cadillac service center. I went in for an oil change and also to have my car looked at for various issues . He addre Kurt was my Technian in the Cadillac service center. I went in for an oil change and also to have my car looked at for various issues . He addressed all of my concerns, provided a lot of information about the work needed, and kept me updated regularly. It was the best experience I have had when my car needed work. Willis has friendly, professional people. Even though my car is not "top of the line", I feel like I received "luxury" service. Thank you! More

Maintenance on Cadillac SRX My salesman is the best ever. Very friendly and takes care of his customers. I have referred several family and friends who have bought from Kerry. My salesman is the best ever. Very friendly and takes care of his customers. I have referred several family and friends who have bought from Kerry. The only downfall is the complimentary car wash/vacuum They wiped the inside of my car with some type of red cloth and it left a nasty mess all over a cream interior, dash and vents. More

Always a Great Experience From the experienced and knowledge sales professionals to the equally experienced and professional service staff every trip to this dealership is a pl From the experienced and knowledge sales professionals to the equally experienced and professional service staff every trip to this dealership is a pleasure. I get my questions answered and the service has always been excellent. They get it right first time every time. More

Detail Very good experience and a excellent loaner vehicle, service was done quickly and the quality was excellent. My experience with Willis has always been Very good experience and a excellent loaner vehicle, service was done quickly and the quality was excellent. My experience with Willis has always been top notch More

Bad experience Took in my car for service. They can pick you up and drop off your car which is nice. Personnel were courteous and friendly. However... Their servi Took in my car for service. They can pick you up and drop off your car which is nice. Personnel were courteous and friendly. However... Their service included a free multi-point inspection which revealed some problems. They wanted to change my brake pads, rotors, brake fluid, and shocks. Total bill over $3000. I declined, I took the car somewhere else, and the rotors were fine, the shocks did not need immediate replacement, and the rest was done for less than half of the price with parts of equal or better quality. At Willis I also got charged $89 for an unnecessary diagnostic for something that has a GM TSB on. If want a friendly, pampering luxury dealership by all means go to Willis. But if you value your wallet and don't like taken advantage of, look somewhere else. More

I would generally say that this place would not be a place that I would take my car for service again. Car drop off was nice place that I would take my car for service again. Car drop off was nice More