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Willowbrook Ford - Service Center

Willowbrook, IL

4.6
59 Reviews

59 Reviews of Willowbrook Ford - Service Center

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August 28, 2025

The service department was outstanding in courtesy, theurounes, and quality of work. I can highly recommend them. More

by roseandvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Zieman
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Aug 28, 2025 -

Willowbrook Ford responded

Thank you so much for the fantastic feedback and recommendation! We’re happy to hear you had such a positive experience with our team at Willowbrook Ford. See you next time!

August 23, 2025

The service department is absolutely outstanding! The fact that they iCloud your at ad drier back is wonderful!!! More

by 35macies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Aug 25, 2025 -

Willowbrook Ford responded

Thanks for sharing this great feedback! We love our Service Department, and we are happy to hear you do too! —The Willowbrook Ford Team

August 21, 2025

Had a warranty and recall service. Good communication and timely resolution, Pedro and team were reachable and explained well. More

by Ivanov
Recommend Dealer
Yes
Employees Worked With
Pedro, Team
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Aug 25, 2025 -

Willowbrook Ford responded

Ivanov, we are so pleased that Pedro and our team took such good care of you and your car. Thank you for choosing Willowbrook Ford and for sharing your feedback!

August 16, 2025

Good good great awesome car was done when promised and that is that for now More

by nkazanecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
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Aug 18, 2025 -

Willowbrook Ford responded

Thanks so much for the review. We look forward to your next visit to Willowbrook Ford!

August 14, 2025

Great experience working with this dealership for car service. Luis is great work with. He is extremely informative and takes the time to explain everything patiently and efficiently. Quality of work has More

by Christina B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Aug 14, 2025 -

Willowbrook Ford responded

Christina, thank you for sharing your positive feedback about Luis and our team! We are happy to have your continued support here at Willowbrook Ford. Safe travels!

August 10, 2025

The people in the service area of Kia Willowbrook are amazing, especially Sam. He goes the extra mile to make sure everything is great.. he has top-notch customer service. More

by teenamac24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, I can’t think of the other guys name but he was amazing as well ( Black male)
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Aug 12, 2025 -

Willowbrook Ford responded

Thank you for sharing your experience with us! We will be sure to pass along your kind words to Sam and the team. See you next time at Willowbrook Ford!

August 08, 2025

Diana is fantastic very attentive and always makes sure that the customer is well informed. More

by anthonyhagl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Report | Print
Aug 11, 2025 -

Willowbrook Ford responded

We are glad to hear that Diana has provided excellent service. Thanks for choosing Willowbrook Ford.

July 30, 2025

Unfortunately every time my gets serviced here I leave with a messy car ! Finger prints on dashboard, carpets are full of debris! This last time they left dirty rags in my car. It’s never ending always More

by Diane s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
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Aug 18, 2025 -

Willowbrook Ford responded

It's disappointing to hear about the condition of your car after service. We strive for excellence and it seems we fell short this time, which is not our standard. Please reach out so we can address these concerns directly and ensure a better experience in the future. Thank you, Tim Ward - Service Director - 630-986-5000

July 27, 2025

Fast service and courteous employees. I also appreciated next day Apppinent so could be car in quickly. More

by Jchad68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 29, 2025 -

Willowbrook Ford responded

Thank you for sharing your feedback about our team! We are thrilled to hear that you had such a positive experience at Willowbrook Ford. We look forward to seeing you next time.

July 24, 2025

The overall service at KIA Willowbrook is top tier. From the customer service people to the arrangements they have to drop of your vehicle is the best. For me, they are the top dealer around. More

by jvillagomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Giron
Report | Print
Jul 25, 2025 -

Willowbrook Ford responded

We're proud to be the best dealer around! Thank you for your praise of our team and our services. Your business means a lot to all of us at Willowbrook Ford!

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