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Willowbrook Ford - Service Center
Willowbrook, IL
60 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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60 Reviews of Willowbrook Ford - Service Center
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August 13, 2022
I took my car there one week for a oil leak had to pay a deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have saw that the 1st week u had it. So it cost me another 200.00. Then they didn't call to say it was ready they texted me and I'm the type that don't check me messages like that. So I ended up returning a rental and rerenting another one when my car was ready the day before the rental was do back. Money, money, money. Told me 1 price then picked it up it was more than what was quoted. More
by Not satisfied
Employees Worked With
Jose
May 04, 2022
I took my Ford into my regular mechanic for a check engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Ma engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Matt Hull. Also, I was getting a hum from the rear area and asked Matt to let me know what he thought. My mechanic said it was most likely a wheel bearing noise. They're mechanic Adam E. confirmed that is was a bad converter and they would order one under warranty and also that both rear wheel bearings were going bad and out of warranty. (Has only 51,000 miles) $1030. to repair... I figured they could just do it while the Escape was already there. Okayed repair and I asked him to ask Ford for some $$ help. They shouldn't have gone out this soon. I called my mechanic to tell him and he said "I'm being charged about 100% too much!! Motorcraft factory bearings are $137. each plus a couple hours of labor I was charged $500.) Check the rockauto website for parts price". This is a well established Ford Dealership and should treat their local clientele fairly Instead of gouging us. I know you pay a dealer a little more, but they don't need to RIP US OFF. More
by ItsMyLastFord
Employees Worked With
Matt H. and Adam E.
February 14, 2021
Good luck with service! They can’t even return a phone call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! More
by jacobsonjohn55
Employees Worked With
Service writer
January 21, 2021
Service was completed on time & done correctly. Now considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. More
by Explorer Owner
Employees Worked With
Brandon Sircher
December 24, 2020
Great dealership, always prompt and accurate and friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! More
by dmartinet
Employees Worked With
Matt and Louis
September 20, 2020
Always on time! Friendly staff. Love the massage chair! I have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) More
by Myms1608
Employees Worked With
Brendan
August 19, 2020
When my edge needs service taking it to Willowbrook ford everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and e everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and explain to me what would have to be done to solve any issues I have. More
by sport.
Employees Worked With
Matt, Brandon.
July 24, 2020
The dealer did not contact me for my vehicle, I had to constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it wa constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it was taking care of this time. More
by Dspn2008
Employees Worked With
Service representatives
