Windward Ford of Hawaii

safety inspection - good job took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff here are. Everyone seems so happy to come to work here, you can see it in their smiles. Customer service was far above excellent. I will only bring my car in for service here. I feel you can trust them, all very professional, local style, even the cashier and lot attendant, I mean everybody More

Lets custmers rot Have new 2015 Fusion Energi Titanium purchased from Windward Ford. About 3 months old and the right front tire had a leak I filled it up and went to Have new 2015 Fusion Energi Titanium purchased from Windward Ford. About 3 months old and the right front tire had a leak I filled it up and went to the dealer; they wouldn't see me without an appointment. Called for an appointment and was told it wouldn't be for another two weeks, at best. I am afraid to travel too far with a tire that keep going flat. I would manage the 5 miles to the dealership and then back home where I could keep adding air. Closest other place for warranty on the Michelin tires was Sears in Kaneohe. Didn't want to risk the 15 mile trip with that tire. After a week of trying to get service, I finally went to Goodyear across the street from Windward Ford. They had to replace the tire because of a hole in the sidewall. No warranty on Michelin at Goodyear, but I could now travel around again. Almost $200 expense. I don't plan to use this dealership ever again. More

Service department is worth the drive out to Kailua I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour drive to Windward Ford and it was totally worth it. Pat and his staff are awesome. Friendly and welcoming. Didn't blame the customer and repaired my car in an extremely fast manner. There is no comparison to the level of customer service and if you are thinking about buying a Ford, I would make the extra hike to Kailua and buy it from them. Everyone from Pat to the receptionist were fantastic. You won't regret it. Thanks Pat for restoring my confidence in Ford! More

The employees who work there are very helpful from the person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service depar person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service department, Pat and Lou. There is one more person who was kind and helpful, I am not sure of his name; he is a salesman; he is African American; and he was so kind to us. Pat and Lou are resourceful and willing to accommodate with schedules and appointments. They both are knowledgeable of our vehicle and the requirements that are necessary. Ford McKenna is very lucky to have workers like this who make a lasting impression to owners like us. More

The service department they are so awsome very caring with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. More

I am a repeat service customer with our second ford vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality w vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality workmanship. AS long as I own a Ford I will use this service department. More

Very plesant and pleasing appearance and waiting area. quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternat quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternative (used) genuine parts and where available. Unlike another dealership (Cutter) that will only sell new parts that you may or MAY NOT need ... daughter went in for routine maintenance and ended up with a major bill. ( Have not seen them take advantage of women here...to gouge out higher profits...I have seen them explain situation...discuss alteratives and not presure them in giving a response until they were ready or have consulted someone else... some had opted to have it done there and some opted to have done elsewhere...still they are very coutious and personable. They put customer first in these tough economic times. More

I've been having my car serviced at McKenna for 5 years. Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! More