Winners Circle Chrysler Dodge Jeep RAM - Franklin - Service Center

Brought my car here to see if there was an issue (3 other mechanics between Colorado and Virginia told me there was nothing wrong) and was told it needed $900 worth of work for a new hub bearing which was “c mechanics between Colorado and Virginia told me there was nothing wrong) and was told it needed $900 worth of work for a new hub bearing which was “completely bad” and my alignment was off. I picked it up and paid the $200 diagnosis fee no problem, especially since the parts they ordered hadn’t come in and it was going to be another day anyways- so that I could take it to the collision shop to have it covered by insurance since we had recently hit a deer. The collision shop tells me there’s nothing wrong with it. He drove it around all morning and apologized that he couldn’t replicate my issue and that the hub bearing and alignment was perfect (we also just had new tires put on last week). I call winners circle back just to ask about it, I explain the situation, the woman says she will go talk to them.. and immediately hangs up on me. I call back and no one answers. I contact sales.. the man assures me that my other mechanic is not reputable and all the other mechanics are wrong and they can’t lead me astray (every dealership I’ve ever been to leads me astray) despite explaining I’m a military wife with 3 children and a deployed husband and through tears- this man starts trying to sell me a new vehicle again. I didn’t even want the $200 fee back. I just wanted to be told the truth that I had been deceived and taken advantage of. It was like talking to a brick wall. I’ll never do business with this dealership again. I warn others not to trust their schemes. I have documentation and photos proving I’ve been lied to and they just told me to go to any other Chrysler dealership to get the same diagnosis - of course - there’s notes on my VIN and they will all say the same thing. I know they say not to trust mechanics but what ever happened to good honest work? I’ll be contacting the BBB. More

Their service department is TERRIBLE. An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coi An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coil. I told the Service Advisor that I replaced those parts and that cylinder 7 was still misfiring. Had that same thing happen a year ago with a different cylinder and they replaced the fuel injector and the problem was solved. This time the Service Advisor keep calling me with the "diagnosis" from the "techician" was to replace the ignition coil. After a week I got fed up picked up my vehicle and went to the O'Reilly next door swapped the coils from 4 to 7 and vice versa myself and still had a misfire on cylinder 7 surprise suprise. This indicates that either the techician is inexperienced or lazy probably both. The Service Advisor also must either not know anything of engines or is lazy and didn't want to find the tech to relay the information I provided. I then went to the Service Manager who actually took the time to listen, told me to bring it in the following day even though he wouldn't be in but that the issue would be taken care. I saw the same SA who is not knowledgeable and she stated I know the SM told you to come in today however he's not here so you'll have to wait til next week when he comes back to have it looked. ABSOLUTELY UNACCEPTABLE!!!! TERRIBLE SERVICE TO THE CLIENT!!!! "TECHICIANS" THAT DONT HAVE THE KNOWLEDGE BASE TO PERFORM ANYTHING OTHER THAN PLUGGING IN A CODE READER AND REGURGITATING WHAT THAT READER FINDS!!!!! ALL FOR THE LOW PRICE OF ONE HUNDRED AND NINETY DOLLARS(190)!!!!!!! TERRIBLE!!!!!!!!! More