Woodhouse Ford South

Used Car Salesmen with the Woodhouse Name It's interesting that this particular dealership is able to have the Woodhouse name, especially when their actions reflect poorly on the entire Woodho It's interesting that this particular dealership is able to have the Woodhouse name, especially when their actions reflect poorly on the entire Woodhouse family. In one afternoon, all over the phone mind you, I conducted two purchases at two separate Woodhouse dealership. With Woodhouse Ford South, I spoke with Carl (sales rep) and Todd (finance manager). I explained to Todd how I wanted to set up the paperwork and what the final numbers were going to be ($77K). I hung up the phone, and called the Woodhouse Nissan in Millard. I spoke with the sales rep and the sales manager, and gave them the same parameters I gave the Plattsmouth location, but for a different vehicle ($46K). I called my bank and got two checks for the two different vehicles. The next day I drove up to Millard, signed some paperwork, and took them a check the very next day. Pretty easy and I more-or-less bought the vehicle over the phone without test driving it, or even seeing pictures. That is how much I trust the Woodhouse name. Off point, but since 2004 we have purchased 13 vehicles from Woodhouse. A year and a half ago we strayed and went to a different dealer, which was a big mistake...though looking back it, that dealer was much better than the Plattsmouth location. At any rate, I finished up with the Millard location and called down to the Plattsmouth location to let them know I had their check in hand. Speaking with Todd again, I reiterated a few of the details (and I could tell I was not getting very much of his attention now that the sale was more-or-less final), and he said he would call us Saturday morning to sign all of the paperwork. Saturday afternoon we called because we still hadn't heard from them and the paperwork was not even ready. Irritating yes, but not worthy of this scathing review. So I called down to the Plattsmouth location on Monday and this is where the situation really took a turn for the worse. Apparently Todd and Carl don't know how to communicate with one another, and Todd is seemingly way too busy to care about the details. The check was about $15K less than what the dealership wanted to accept, so I began an investigatory-style inquiry as to how the numbers could be that far off in just a matter of days. In the end, Todd and Carl said that I never spoke with them for more than a few seconds on the phone, and I certainly didn't come to a "trade difference" agreement for the vehicle we were trading in. In the end, in my opinion, these two gave us the old "used car salesman" technique. I came to a final agreement with them on the phone, and they put something different on the paperwork they had my wife sign. The good news, I still had not given them a check and no paperwork had been signed other than a simple sales order and the vehicle was coming from out-of-state. Once all of the dust settled and all riot acts had been read, my wife really wanted the vehicle so I had to go back to my bank for another $14K. That's right, the customer got fleeced by two "used car salesmen" bearing the Woodhouse name I trust so much. But it gets better. My wife and I went in this morning to sign the paperwork, and yes... Todd had got it wrong again. At that point, we told them to fix it and we would sign it the next day when we picked up the vehicle. A few hours later I got a call from Todd and he said we needed to come in and sign the new paperwork because of inventory (yadda yadda yadda just a bunch of more lies and misinformation). Because only one person needed to sign the new paperwork, I beat feet over to Woodhouse to sign the paperwork so my wife could get her new vehicle. Can you believe it, Carl still didn't have all of the paperwork in order and was wanting to add another $500 to the final price. When I told them that was not going to work for me, Todd stated that is they way they were doing it and I could fight with Ford to get my rebate. You can probably guess, I left the dealership without signing the paperwork. Of course, Carl immediately called and yelled at me for being difficult...stating this was all my fault and my wife's fault. He had the audacity to say that NO ONE at Woodhouse was to blame for any of the mistakes thus far (to include the paperwork they prepared themselves, which was wrong). I finally spoke with the overall Sales Manager, Dustin, and he gave a different story than Todd and Carl gave, so now I am wondering who to trust since all of them seem to have different stories every time I talk to them. Perhaps Dustin needs to hold morning meetings with his team and get on the same page for whatever misinformation they are going to give customers on that day so at least there is some consistency with their lies. Overall, I can't tell you how disappointing this has been and how much this Plattsmouth location has tarnished the Woodhouse reputation with me. In fact, I am beyond appalled. I can honestly say I will never do business with the Plattsmouth location, and this has made me not want to trust Woodhouse in the sense of feeling comfortable that I can buy a vehicle over the phone, and get that exact vehicle for the exact price we agreed upon. Shame on Dustin for having these two used car salesmen on his team. The three of them managed to break a trust that Woodhouse has had for the last 14-years. My wife really wanted that exact vehicle, so I begrudgingly signed the check from the bank. However, Woodhouse Ford South has lost a customer for life. As for the Woodhouse Family... I suggest you hold a training session at that location. Their use car salesmanship has tarnished your good name and, in the future, if I choose to do business with Woodhouse, I will do it in person and be apprehensive the entire time. That saddens me, it really does. I felt proud of the fact that I could call a sales rep, get the vehicle I want, and then pick it up the next day worry-free. I guess long gone are those days. More

Great energy and expert service! Jason was the salesman who helped me and was beyond helpful! I can be very picky especially when it comes to picking out a car but throughout it all j Jason was the salesman who helped me and was beyond helpful! I can be very picky especially when it comes to picking out a car but throughout it all jason was patient and a great listener! Definitely recommending him to all my friends and anyone else I know! More

Best car dealership around Mitch was great to work with. He helped us get our dream car at a price we could afford. All of the staff there were very kind and welcoming. They als Mitch was great to work with. He helped us get our dream car at a price we could afford. All of the staff there were very kind and welcoming. They also kept our little 4 year old daughter occupied by answering all of her questions and trying to guess her kitties names while we signed our paperwork. Couldn't ask for a better place or a better salesman. Thank you Mitch! More

Wonder Dealership Woodhouse south have some of the best people in Nebraska I had 0 problems coming in being able to check out the vehicle that I inquired about and was Woodhouse south have some of the best people in Nebraska I had 0 problems coming in being able to check out the vehicle that I inquired about and was able to test drive and they worked with me and got me in my 2008 chevy impala the same day what a wonderful journey with these guys.. Thanks woodhouse - Devontate Mayfield More

Bought a 2017 Ford Explorer XLT I was very please with the service I received when buying my new car! Carl at Woodhouse was very helpful and very nice in the whole process! I will de I was very please with the service I received when buying my new car! Carl at Woodhouse was very helpful and very nice in the whole process! I will definitely be going back someday and recommending it to friends and family! More

Purchase Experience I bought my first truck after driving a car for 35 years from Carl Grunden at Woodhouse in Plattsmouth. I was very nervous but Carl took those nerves I bought my first truck after driving a car for 35 years from Carl Grunden at Woodhouse in Plattsmouth. I was very nervous but Carl took those nerves away with his awesome experience. I am very happy I am the proud onwner of a Ford. Thank You Carl for making my truck buying experience a nice one!! More

Jason Williams was awesome sales rep. After searching on cars.com, Jason Williams called me about a vehicle. He also told me about another truck that came in for trade in Missouri Valley, After searching on cars.com, Jason Williams called me about a vehicle. He also told me about another truck that came in for trade in Missouri Valley, which he had brought to Plattsmouth for me to look at. Everything worked out great, and we purchased the truck. More

Excellant, no pressure service Had a great purchase experience with Patrick and the rest of the team while trading in and buying a previous lease. No pressure to purchase what we di Had a great purchase experience with Patrick and the rest of the team while trading in and buying a previous lease. No pressure to purchase what we didnt want. Respectful. Polite. Casual. Would definitely recommend this place to buy a car and I have not had good experiences in the past with car salesmen. Was expecting lies,arrogance, and hard sales. Had non of the above and will go back when we need another vehicle. Prices were near bookand negoiation was reasonable. Very happy all around there. More

Negligent and disrespectful I recently visited this dealer to purchase my first car. At first everything went smoothly, I found a car I really liked, and 3 days later I had purch I recently visited this dealer to purchase my first car. At first everything went smoothly, I found a car I really liked, and 3 days later I had purchased it. We had to wait for the inspection; which is totally understandable. A few hours later I get the call, I can come pick up my vehicle. I get my car and drive it home but the check engine light is on, so I figure no big deal, I bring it back to Woodhouse and they tell me they have to take it to the Dodge dealer in Blair, but they won't be able to look at it until the following week. Again no big deal as long as everything is getting fixed right? So next week comes around I get my brand new car back I'm excited, I drive it to work, I drive it home, not an issue. The next day I'm driving my way back home, and take a right turn and my front left tire falls off, I'm stuck in the middle of the road unable to move. I have the vehicle towed back to Woodhouse, who promise to fix everything. Another week goes by, and I get the call that my car is ready to go. I pick it up, I take it to go see a movie, and I drive it home. I go to my car the next morning and the antifreeze has dumped all over my driveway. So back to Woodhouse I go. I fill the car with antifreeze, and head out. The car starts to overheat so I stop on the side of the road (Woodhouse is literally less than 10 minutes from my house) and fill it up again. I get to Woodhouse, they once again promise to get it all fixed up. I go back home and a couple of hours later I get a call from them asking me if I removed the radiator hose clamp. I can assure you I definitely did not, so once again they have the audacity to attribute this to someone messing with my car while it was parked because just like the lug nuts there is absolutely no way Woodhouse would have done anything to cause this. I have made it clear I no longer want the car, I Do not think it's fair that I have to pay $10,000 for this vehicle that I have driven 3 times that was damaged due to their negligence. They refuse to let me out of my deal, and claim they don't know how much we'll lose if we trade it in, and we cannot trade it in until we title this car. At no point has the manager of the facility spoken to me face to face; instead I speak to a salesmen who repeatedly States "I cannot answer that question, I'll have to ask the boss." and then leaves the room to ask his boss. I have never been as disrespected by any company, or human being for that matter, as I have by the Woodhouse Ford in Plattsmouth, Nebraska, and by proxy the Woodhouse Auto family in general. I am ashamed that this is how they choose to treat their customer. I can say with 100% certainty that I would never in my life recommend the Woodhouse Dealership in Plattsmouth, or any member of the Woodhouse auto family for that matter, to any friend, family member, or even mortal enemy. No one deserves to be treated the completely negligent and disrespectful way I have been treated by this company. I highly recommend staying away from any and all Woodhouse dealerships, and will be doing as much as I possibly can to make sure as many people as possible see this message. Woodhouse Ford in Plattsmouth has done absolutely everything it possibly can to make sure that this experience has been as negative as possible. At no point have I received and apology from anyone at this establishment. I really cannot stress enough how absolutely atrocious the service I have received from them has been. More

Best Place to Purchase a Car I had the best experience when I was looking to purchase a car for my daughter. The sales person Carl G was amazing at showing us different options an I had the best experience when I was looking to purchase a car for my daughter. The sales person Carl G was amazing at showing us different options and cars that she would like. He was very patient and forth coming and answered all of our questions. I felt like he was honest and never felt any pressure to buy. More